Radioguy Posted 6 hours ago Posted 6 hours ago 24 minutes ago, davidwhangchoi said: This is a first. So i was surprised. I understand that's your personal experience. I do get that. 24 minutes ago, davidwhangchoi said: Can you show me on this thread or on the entire Macross forums of anyone getting an entire valk as a replacement from bluefin? When you say it's standard practice for Bluefin to send a whole valk, can you show some past evidence? There are multiple threads on the Macross toys from Bandai Namco. I've never seen one post till now. No. I spoke of items in general when I spoke of warranty coverage from Bandai Namco, and Bluefin before. When I speak of others' experience, it includes comments I have seen on other platforms, discussions with staff at local retailers, and friends which have experienced the same. Insofar as expense goes, I have received several warranty replacements, including two retail-boxed SHMA replacements that were DX-comparable in price; in fact, which cost more than a YF-21. So, based on that experience, that Bandai Namco sent out an entire YF-21 did not surprise me. I guess I don't need to repeat that again. I only wonder now if they withheld the retail box because it wasn't on hand, or as a new matter of policy to prevent return/resale. The latter would be prudent, but hasn't happened in my experience. Quote
Radioguy Posted 6 hours ago Posted 6 hours ago 30 minutes ago, Chronocidal said: See, the funny thing, from Bandai's perspective, I can kind of see how this makes.. "sense." The thought process probably went something like this: - "What's the absolute minimum factory-complete product unit we can send that will cover all of the complaints of broken parts we've received?" - "The only way to do that would be to send the entire plane body, and the spare canopy." - "If it means we don't have to disassemble anything or interact with the assembly line, fine. Ship it." It's basically the minimum amount of effort they can give to get you the replacement for whatever part of the valk broke. BINGO. Well, I did have one small, conceivably replaceable, part that didn't snap-in on one of my more costly items, and they still sent a new retail-boxed one. Frankly, I wonder if they ever audit the warranty replacement process to see if they ought to fire anyone over sending whole products out. 🤪 Quote
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