HG already has a note that they are moving and to expect delays on shipping and CS. With the holidays on top, constantly barraging them with emails and threats is just going to compound the problem. I mentioned this back with NY and other shops but either have some patience or just take action to get your money back if it has been beyond a reasonable time given the circumstances. Any business that is experiencing difficulties for any reason is just going to get worse if people don't leave them alone and give them time to do their jobs. There is similar talk going on now with the domestic retailer Dorkside and there is a great podcast that just came out with responses from people at the shop that say this exact thing... just leave them alone or if you must send something, send one email and leave it at that. If you can't deal with it, then just secure your stuff elsewhere and start getting your money back from them.