Holy crap, mine came in the same exact way. Just contact HLJ and they will ask you for pics. Then, They email you exact instructions on what to do. Should only have about a week or so turn around time. I sent the head out about a week and a half ago, and it's currently floating somewhere in SAL land. Overall, they're quite easy to deal with.
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You had the same issue with your Linna? Perhaps it was the same production batch
I just got an e-mail back from them today saying they'll contact Atellier Sai about getting me a new head so fingers crossed I'll have the new head in a week or so.