AE was very responsive and polite. They went right to work filing a claim with DHL and asked if I could do the same in my end. DHL Customer Service told me to have the shipper file a claim, they weren't willing to do anything on my end. I explained that the driver left the package on my porch but claimed I signed for it.
To be fair I have used DHL quite a few times for small overseas shipping and this is the first time damage occurred.
The toys seem to have miraculously survived but the boxes and clamshells are a lost cause. We will see what AE and DHL work out .
That aside the Max VF-1 looks great. Very happy that Bandai got back to releases in this line.