I guess that is right. But I ordered parts from Bandai about a year back....they sent them to me no charge. Now that is Customer Service.
I called again today (well not me, my partner). They told me to fax the list (of what could be ordered again). They seemed alittle more more friendly this time around....
I swear if I have to get on the train and go to their office with the list in hand.......this has become a personal battle for me that I am determined to win!
I'll be rooting for you Monkey-N. While you're at it, can you have them replace 1/60 parts as well?