I recently had an unhappy experience with NY. I found that this company is so unprofessional and very bad service. The incident was about one of my purchase, ES Gokin Garland. The toy was keep delaying year and year, because I pay up front and the money was kept in NY, last year I was asking if I could cancel the order because I have been waiting a toy for like 5 years and still not exist. They kept telling me that the toy will be available since the beginning of 2019. I kept asking them to cancel and they ignore my email. Until Nov 2019, the product finally here. They finally sent me the toy. But since then, whenever I purchase anything, during payment checkout, there is an error and cannot complete the order. I used different browsers, different devices, different cards...no joy. I contacted their supports, no response at all. Basically, I am ready to give up this shop because such an unprofessional company and they are not only one in this world. If they don't care loosing business nowadays, good for them. But NY really has bad service and I only asking cancel for the first time. Paid the money for 5 years and got nothing, asking for cancel I think is normal.