Same here, I've been a loyal HLJ customer and they're customer service has always been great. In my experience, they communicate very well and even when the whole debacle happened with the secured site for the vf-19, they kept me informed of what happened and apologized repeatedly.
Ami Ami, however the fact they have stock for items, have been a nightmare for me. From returns for faulty items to cancellations, the final straw came I had a vf-19 in my basket when preorders opened, and when I tried to checkout, found out my basket was picked. Their response was a "sorry, this happens" - ev