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Plasticgoose

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  1. Same here. I pre-ordered the hi-metal version of VF-4 and NY took my money. Multiple tickets. My first inquiry about a year in I did get responses where the agent offered me to change my shipping method or refund. I replied that I wanted to change the shipping, but nothing happened. Ghosted ever since then. Credit Card company and PayPal could not do anything. One would think because of COVID and shipping cancellations, the policies would adapt too. I guess not.
  2. All, feel I have a similar story but looking for options confirmation. I pre-orders the hi-metal VF-4 back in October 2019. Release date was around when US and world went into COVID lockdown and Japan mail/shipping all got cancelled. At the time I selected Eco/SAL Registered. During COVID I opened two tickets which did get responses within 24-48 hours, just not the response I liked. I asked if the item, although would not ship, would be hold for me and was reserved in stock (like the HLJ warehouse) and would ship once things opened or if I could change shipping methods. I was trying to confirm that although item now shows sold out, mine is still available. My first ticket they just told me nothing is shipping, and second ticket they said I could change shipping methods. A year later as more shipping options became available, I replied to the original ticket for an update ad wanting to change shipping; no response, I then initiated 3 new tickets over past 5 months; no response. Wondering what to do. According to their website Japan SAL is still not available to US. Still, their contact us says I will hear back within 48 hours or so which is not happening, just crickets. I have tried their chat, but the agent just says they cannot do anything with shipping. Not sure what value the live chat offers as the agents seem to only read what I can already find and cannot even see or reference an order even though they ask. Do I need to call and talk to an english speaking agent or is it just the same people on live chat who are worthless? I did try contacting credit card company, but they have 18 month limit on issues like this. I did purchase through paypal, but not sure they can do anything. Thoughts?
  3. Sent you an IM. Trying to sell as a lot first for $750.
  4. I want to give the listing a few days to see if someone is interested in the lot first. Else I may break the lot out, but if I do so the free shipping will most likely be removed as it is priced as one lot at the moment.
  5. As mentioned in my other sale, I am parting with the Toynami Valks. These are MIB, never opened, and come from a smoke free home. Would like to sell as a complete set. Items will ship from Ohio and is included in price. US buyers only. I will accept PayPal gift, else add 4% fee. I am on the straight shooters list. If you have questions please contact me. Lot includes 0-13. Selling for $500.
  6. I am selling the last of my Toynami collection. Found myself liking the Arcadia/Bandai/Yamato valks more and looking to help fund a honeymoon. I have for sale MIB both Scott Bernard and Rand Cyclones. Never been opened, never displayed, kept in the original white box in a smoke free home. I would like to sell as a set and try here first before Ebay, but I know these are not cheap. I am on the straight shooters list. I will except PayPal gift, else add 4% paypal fee. Shipping will be via UPS coming from Ohio. Shipping is included in the price. If you have questions please ask. US buyers only. $1100 for both. NOTE: The Toynoami shipping box was for two Rands, but both will come in this box. I will place this package in another shipping box.
  7. So after five emails sent about every other month between the March release date. I actually received my VF-31A in the mail yesterday. Like most, I kept asking for more details and eventually told them I would pull my order and ask for a refund. Coincidentally after that it shipped the following week. I ordered mine 11/16 and it shipped 8/28. Took about one month to get to me. Came with no brown box but I am not worried and it appears to not be a second hand (I figured NY would be fishing the second hand market). According to my past chats with NY they did tell me that there were QC issues and Bandai had not discontinued production. Not sure if that was just lip service.
  8. I pre-ordered mine 11/16/2017. I emailed NY and noted that their page for the item still reflects the March release date even though we are half way through April. NY responded with, "We are sorry for the delay, we didn't receive all of our stocks for this item. Your order will be sent as soon as possible." I am interpreting this as either they really did not get all their stocks, or as many are suggesting, they are fishing to fill the orders with second hand. I have bought a few of these valks from NY. Some have the brown box and some do not, but all seem MIB. What messages are other receiving from NY when they inquire?
  9. Was curious if you were also looking for a Yamato VF-0S and Yamato Ghost (not the bundle). I have a Yamato VF-0S without a ghost. Are you in the US?
  10. I guess for me HLJ has always been the go to source for Macross compared to the other online stores. Yet for whatever reason, it seems like NY get a bulk of the stock compared to the other sites as upon the release date, they seem to be the only store with extra/new stock. NY is also the most expensive. I had expected better from HLJ especially after they acknowledged it was a system issue on their side. I feel like they they should issue some coupons or store credit to those that lost their orders due to their less than stellar preparation. I have done pre-order madness with HLJ before in the past with no issues, but this last one was bad.
  11. Just like most here, my HLJ order got cancelled. Sucks too because between amazon prime day and this, I am batting 0/2. I had it in my cart at 3 min past the release time, but I could not get past the last checkout step. I kept getting the page not found error on HLJ and gateway not found. Tried multiple times and like many the order was probably cached and proceed 3 hours later only to get the email. I wrote and email back to HLJ explaining my disappointment and asking if they would be creating a wait list should items come back into stock either during the pre-order window until official release, or after the release. HLJ said, "By cancelling orders as soon as we become aware of the problem, we hoped it would not be too late for our customers to look into other purchasing options." Well, that sucks because if that were the case, I would have gone with the other options to begin with. HLJ followed with, "keeping customers on a wait list longer would only result in their disappointment much later." I see this but honestly, HLJ had it for 18000 Yen, it is now up to 20000 Yen and NY for what ever reason seems to always have extras upon release but at some ridiculous mark up, even though their release was the cheapest at like 15600 Yen. I never have this problem with Yamato/Arcadia pre-orders. Not sure if it because their Macross line is not the current series and they do not hold the license so it is not as popular, or because Arcadia Valks seem to be in the high $200-300 range which makes it a little more prohibitively expensive. Either way, HLJ failed really bad this time.
  12. I got the exact same email. During the pre-order I was unable to proceed to the final step to process my order, I could add to cart, select private warehouse, select paypal method, then.....dead. Tired this 5 times. Every time I did it would give me the "sorry page not found" or gateway error. HLJ really failed on this pre-order. I have pre-ordered before with them, and never saw a system outage like this before. I had one sitting in my cart, and 3 hours later, I was able to process the order. Got the order confirmation for HLJ, then the next day I got the email you got. HLJ fail.
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