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Overdrive now offering replacement parts for Yamato


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#1 David Hingtgen

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Posted 10 October 2008 - 06:26 PM

Just got this in their newsletter:

>>Important Announcement

We will now start providing replacement parts for the Yamato Macross Toy
Series. As this is part of the Yamato Customer Service available in Japan no
fees will be asked for any part.
The only fees needed will be a $3 handling charge per part and shipping fees.

Please note this service is for customers in need of replacement parts and is
not meant for people who want spare parts.
We are sorry but we will not accept nor reply to any requests for multiple parts.

For more information please check out our website.
http://www.over-driv.../macross_parts/
>>

#2 ruskiiVFaussie

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Posted 10 October 2008 - 07:06 PM

Impressive.

#3 VF-18S Hornet

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Posted 10 October 2008 - 07:23 PM

cool my Hikaru 1S left intake/leg nees to be replaced

#4 Mechamaniac

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Posted 10 October 2008 - 07:24 PM

Pinnage

#5 Shin Densetsu Kai 7.0

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Posted 11 October 2008 - 08:44 PM

Damn, this is impressive and very generous on their part. Thanks Over-Drive!

#6 leon

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Posted 14 October 2008 - 07:41 AM

hi..guys,just to check,is this available to all customer even if the toy is not purchase from them...can someone comfirm for me?thanks..

#7 jenius

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Posted 14 October 2008 - 08:58 AM

Send Overdrive an email. They're very friendly and the worst they can say is "no."

#8 mr.chogokin

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Posted 15 October 2008 - 01:31 AM

Hi,

Can we standardize a way to describe the 1/60 VF0S shoulder plastic breakage problem? Or at least, I want to know how you guys put that problem to words so the Over-drive and Yamato guys can understand. Would appreciate if anyone can share this. Thanks!

Edit:- Sorry, what I meant is the EXACT PART NAME for the the 1/60 VF0S shoulder plastic. Is there any? I don't have the manual readily in hand. The whole toy + manual and box is at my parent's place.

Any help is much appreciated.

Edited by mr.chogokin, 15 October 2008 - 01:43 AM.


#9 leon

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Posted 15 October 2008 - 10:00 AM

QUOTE (jenius @ Oct 15 2008, 12:58 AM) <{POST_SNAPBACK}>
Send Overdrive an email. They're very friendly and the worst they can say is "no."

ok,i will try n send them mail...thanks. smile.gif

#10 Kuren

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Posted 15 October 2008 - 10:29 PM

Anybody know how reliable the Yamato customer service replacement part program is? smile.gif

#11 snakeart01

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Posted 16 October 2008 - 12:40 PM

Wow its ' True?
Por fin reparare mi Yf-19


#12 Save

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Posted 16 October 2008 - 10:06 PM

QUOTE (Shin Densetsu Kai 7.0 @ Oct 12 2008, 01:44 PM) <{POST_SNAPBACK}>
Damn, this is impressive and very generous on their part. Thanks Over-Drive!



Actually Graham is the master mind of Over-Drive doing the parts replacement. It was his idea, he ran it by me I then ran it by Over-Drive and wallah. So thank the both of them.

#13 ruskiiVFaussie

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Posted 17 October 2008 - 05:03 AM

Thanks Save! Thanks Graham!

#14 Valkyrie addict

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Posted 18 October 2008 - 09:04 PM

Yamato offer this service free of charge in Japan??? I didn't know this...

wonderful news from Over-drive, anyone order any replacement shoulder for the 1/60 VF-1S v2?

#15 Chet

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Posted 19 October 2008 - 08:20 AM

Hope Yamato does right by international buyers. If they handle this right, it could spur sales for items that collectors in the know are hesitating to pick up due to quality issues, like the VF-0's or even the new 1/60's. The availability of replacement parts will make buyers more willing to roll the dice.

#16 Valkyrie addict

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Posted 27 October 2008 - 03:48 PM

send over drive a request for the right and left shoulder hinge... let's see how it goes

#17 David Hingtgen

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Posted 28 October 2008 - 01:42 PM

"We are sorry but we will not accept nor reply to any requests for multiple parts"

#18 Sumdumgai

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Posted 28 October 2008 - 04:41 PM

So that means if both shoulders of my VF-0A are busted and I want replacements I can only get one shoulder? blink.gif

#19 ruskiiVFaussie

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Posted 28 October 2008 - 06:07 PM

Maybe photo proof would be ideal in this circumstance.

#20 ff95gj

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Posted 28 October 2008 - 07:42 PM

Do we need to send in the broken part as proof (shipping costs money!)? Or just a photo is fine?

In fact, I had my VF-1S head broken yesterday. The broken part is actually where the ear piece plugged into the side of the head; the shaft wrecked in the middle (I think I did a poor job in describing). I glued it and it seems to be fine now, but I am unsure when it would fall off again. I took the risk and transformed into fighter mode (we all know what it is like to turn that head around and downward through the hole, and now I have a broken gun barrel piece to worry about) and put it back into the box for the moment.

I have no idea why it was broken in the first place. I wasn't even touching it when it fell off!


#21 Valkyrie addict

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Posted 28 October 2008 - 09:59 PM

QUOTE (David Hingtgen @ Oct 28 2008, 02:42 PM) <{POST_SNAPBACK}>
"We are sorry but we will not accept nor reply to any requests for multiple parts"


urrrr....darn...curse you Yamato for giving me such a fragile POS... hmm... iżll send another request for just the broken right hinge then, before that, I couldn't find in the manual the 'part number' for the hinge, how should I address this in the request form?

Edited by Valkyrie addict, 29 October 2008 - 10:10 AM.


#22 David Hingtgen

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Posted 29 October 2008 - 01:13 PM

I'd try one at a time, a month or two apart.

#23 Spiff

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Posted 29 October 2008 - 09:19 PM

So if I requested four different parts for four different yamatos they are not going to reply!? That should maybe be noted on the form! So do I need to re-submit my request?

#24 ff95gj

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Posted 29 October 2008 - 10:02 PM

Huh? Isn't that a stupid policy?

That means if I have 3 defective parts, I should ask 2 friends to submit the other 2 requests for me?

Who is the one benefited? The ones who do the delivery. huh.gif



#25 Valkyrie addict

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Posted 29 October 2008 - 10:49 PM

well...I don't think we have much to say on this...Over-drive is basically doing us a favor by providing us for a service outside of Japan that Yamato doesn't give a f*ck about, I'm sure they have a pretty good reason for this against the Yamato ninjas, so I say a big Thank you to them and I hope I can get my replacement shoulder hinge

#26 UN Spacy

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Posted 31 October 2008 - 10:16 AM

Anyone know if they're offering shoulder joints for the VF-1S.

It's really quite sad that Yamato has to offer a service like this.

I'm pretty sure they're getting thousands of requests a day.

#27 jenius

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Posted 31 October 2008 - 11:13 AM

Thousands? Not likely, their production runs are very small these days, only a few thousand at a shot.

#28 iguanaman8989

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Posted 31 October 2008 - 09:43 PM

This is wonderful news!

Though I'm going to wait a bit, since I'm not quite sure of how to list the VF-0's arm breakage, due to the lack of a parts list in the manual.

Also, isn't Yamato's fix a whole new arm?

Edited by iguanaman8989, 31 October 2008 - 09:44 PM.


#29 Lt. Z0mBe

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Posted 03 November 2008 - 08:24 PM

I'm not a toy collector but that's one of the coolest things I've seen a company do in a while.

Kenny

#30 ff95gj

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Posted 18 November 2008 - 05:32 PM

May I ask if anyone has heard from OD after submitting a request?

I've submitted twice (on different parts), but I have never received a confirmation. Don't know if my request would be handled or not...

#31 jenius

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Posted 18 November 2008 - 05:34 PM

I think you just get put in a queue and they let you know when Yamato responds (which doesn't seem particularly frequent). Have you tried an email to their info address? That'd probably be helpful. From what I understand things have been pretty busy in their neck of the woods with attending shows and such.

#32 David Hingtgen

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Posted 18 November 2008 - 05:37 PM

From their emails, I get the impression that Yamato sends a big package of parts once a month or so. Speculation: they don't do "invididual" orders per se----they see what they need from their emails, ask Yamato, Yamato sends out a big box of parts, then OD goes through the box and sends out what was asked for.

#33 ff95gj

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Posted 18 November 2008 - 09:18 PM

QUOTE (jenius @ Nov 19 2008, 09:34 AM) <{POST_SNAPBACK}>
I think you just get put in a queue and they let you know when Yamato responds (which doesn't seem particularly frequent). Have you tried an email to their info address? That'd probably be helpful. From what I understand things have been pretty busy in their neck of the woods with attending shows and such.


Thanks for the suggestion! I am not complaining cuz they are doing everybody a favor and I should be grateful.

Just wondering if my requests were lost or rejected or anything...


#34 ruskiiVFaussie

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Posted 21 November 2008 - 03:47 AM

QUOTE
Yamato Macross Toy Series Replacemnet Parts

Please note this service is for customers in need of replacement parts and is not meant for people who want spare parts.
We are sorry but we wil not accept nor reply to any requests for multiple parts.


For more information please check out our website.
http://www.over-driv.../macross_parts/

The second batch of replacment parts have arrived from Yamato and we are in the process of sorting them out and contacting the people who requested the parts. Please note we will ask for the payment via paypal and also require that you make a account on our website so that we can confirm your shipping address.

Important info.

#35 ff95gj

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Posted 10 December 2008 - 10:18 AM

I just want to say that my prayer to Overdrive was answered.

I am happy to know that my problem would go away soon (my 1/60 VF-1S has a black stain in the chest; small, but readily visible).

Thanks, Overdrive people!






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