PsYcHoDyNaMiX
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Everything posted by PsYcHoDyNaMiX
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I had submitted a dispute with PP, but have not escalated it yet. I had posted all the chat conversations on PP that I had with their customer service reps, and the ticket as well (just for the record). I was going patiently give them till Monday to respond, but I also decided to follow up on the looping ticket with NY (on their site). This time I stated that I wanted to update them that I submitted a PP dispute (note escalated yet, and awaiting their response). I informed them on the ticket that this dispute was due to their CS rep's (Phoebe) answer to me stating I would not receive a refund for the pre-ordered item. And that I would gladly retract/close the dispute if they would refund my payment. I also attempted to top the response off that I've been a long time customer with them prior to 2012 with several dozen orders and would hate to see a 'healthy' customer/business relationship spoiled over Bandai's inability to produce for the demand according to the orders received. I suppose I'm just being too lenient, so now I'm just awaiting a response.
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Uhh i ordered mine october 6th and the last day for a paypal dispute was the 4th. So if yours is the 7th then the last day for a paypal dispute is today the 5th.
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So when I went to look at my order history on NY's site I saw that the order went from 'Pre-Order OK' to 'Paypal New Dispute'. I looked further into the date and status of the order and the following was listed: 2018-04-05 13:41:41 Paypal New Dispute 2018-04-05 13:40:40 Paypal Dispute Resolved L 2017-10-06 21:23:37 Pre-order - Payment OK 2017-10-06 21:23:27 Processing Payment 2017-10-06 21:22:09 Order created I'm not sure what their 'Paypal Dispute Resolved L' means, but the Paypal claim is not resolved, lol. Looks like I'll be calling Paypal in the morning to see what's going on since I've never done a dispute before.
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At this point I wouldn't mind a refund either and they could lose my future business. I'll just shop elsewhere. Hell I'll even order from Mykombi as well with the possibility that my order can be cancelled. At least MK will be upfront with me and refund my money and not state some fraudulent crap about Japanese Law not allowing refunds. EDIT: even with the conversation I had with Robin on Monday I already mentioned my concerns about their company fulfilling orders not chronologically for the 3rd time (I've heard) and that I would go to Paypal to dispute. That already should've been an alarm to get their crap together and not give half ass responses.
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Not sure how much good it will do, but I listed the three previous chat conversations with their customer reps, Phoebe, Hanna and Robin; also included was the ticket which was looped back around to their (Fabrice's) initial response. Not once in the 15+ years since I've started using Paypal have I ever had to file a dispute. After that last conversation with Phoebe I felt so much 'unease' that I felt compelled to file a dispute. Coincidentally my internet went out and I lost that transcript for that conversation... I was only able to salvage what I corresponded here on the forum, lol. I honestly informed NY that if they could fulfill my order then I would gladly close the dispute. While the 180 day Paypal purchase protection plan as was still available to me I opened the dispute in fear of 1) not having my order filled and 2) not having my money returned. EDIT: Just leaving this here for reference. My Paypal Purchase Protection window was for today April 4th, but it seems since the dispute was opened I now have until April the 24th to escalate the problem to Paypal: Message sent to 株式会社NIPPONーYASAN.COM on Wednesday, April 4, 2018 at 10:32:31 PM. Allow time for the seller to respond. If you need to escalate this problem to PayPal, you must do so before Tuesday, April 24, 2018. See the Purchase Protection Policy for more information.
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Sorry I'm not playing those games with a dishonest company who likes to turn over items after lying to already paid loyal customers that their items are awaiting fulfillment. My deadline for a Paypal dispute is today and I just filed one. I also had paid for 2x Mirage super pack sets and I will file a dispute with them on that as well. I don't care that NY closes my account at this point. I've already given them enough of my business. EDIT: especially for their nonsensical answers such as 'according to Japanese law we do not offer refunds for paid orders".
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Hmm... so I just contacted them via the chat and here was Phoebe's response: "I see, thank you for the information. It seems though that you have paid for your order. Unfortunately, we do not allow cancelling orders that are already paid for. You can still try to submit a ticket here to request the cancelation of an order > https://www.nippon-yasan.com/contact/new-ticket " EDIT: I really don't understand what they mean by "not allowing cancellations of orders that have already been paid for". I even informed her that I do not want store credit and proceed to ask her if I should open a Paypal dispute for the return of my money. 2x EDIT: 'Sadly, our Terms & Services are in compliance with Japanese law: We do not offer refunds.' - Phoebe OH boy! Here goes the shitfest! 3x EDIT: uhh in accordance with what Japanese Law that there are no refunds allowed? Yes, there are no refunds for paid orders. Sorry.
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the latter i would say.
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I said I would go to Paypal if they couldn't give me a reliable response through one of their customer service reps on the chat window, so she suggested to open a ticket. I had one open already and replied with a follow up, but their reply to the ticket said nothing really other than they're 'awaiting their stock and my order will be sent as soon as possible'. Just a pointer back to their initial response. Seeing as others who ordered on 10/6 are getting their orderes processed I could hold out till tomorrow since the Paypal dispute allows me to claim by April the 4th.
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No follow up with NY. I however did reply to a ticket that I submitted to them and instead of an answer from them they just took the ticket and turned it back to 'awaiting response from customer'. Thus their way of saying 'look at previous reply'.
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Here's enough reason to panick and yes I've been in contact with them since last week: Need help? If there's a problem, make sure to contact the seller through PayPal by April 4, 2018. You may be eligible for purchase protection.
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That's what they've been telling everyone for the past week.
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So in your case the transaction was both past 180 days and not received/shipped? (which I'm assuming the seller needs to prove they shipped the item and it was delivered). Hmm... sounds enticing to use as a reason to go past the 180 day buyer protection plan. Could always say 'I knew the release was near the 180 day window but thought the seller would be able to follow through before the expiration time'.
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So I checked back to my order history with NY to see if they've had a track record for delaying any of my previous orders (due to shortage). There has actually been no other case similar to this and only a handful (?) of my previous orders where the releases were actually six months away from when I initially placed the orders. One order was for the VF-29 Isamu Dyson Super packs, another order was for the Stampede/tornado packs for the VF-25G and F, and another order but I forgot what it was. However those orders were years ago back in 2014 (?). Meh... really disappointed in NY and the way they've handled keeping their customers updated regarding the release and their orders/stock of the Kairos. Again for the record, my order according to NY's system was 2017-10-06 21:22:09 and paid fully 1.5 mins later. There was no pay it option since it was a TWE. EDIT: Oh and since I saw Jenius previous post my NY rank/exp is a 6.
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Well... let's look at it like this: NO PAYPAL DISPUTE: What happens to those who do not dispute their orders (via Paypal) with NY? Could NY possibly ask for more money, leaving the buyer with no option other than to pay the difference for said merchandise (form of blackmailing/extortion)? NY has done this in the past for so called shipping differences. PAYPAL DISPUTE: Those who dispute their orders (via Paypal) with NY: lose their current order, any of their future orders (would be canceled), and have their account closed. With the high possibility that their item/stock could be relisted later on NY's site for a higher mark up.
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I already informed NY if there is no update I'm filing a Paypal dispute tomorrow.
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Well heres the crap... I have other orders with NY (including my paid mirage super parts) and this is their bs they posted under the transaction via paypal. Message from 株式会社NIPPONーYASAN.COM Nippon-Yasan.Com - Warning Hello, We want to advise you if a PayPal dispute is open all your orders will be cancel and your account will be closed until the dispute is solve. Before open a PayPal dispute please contact our Customer Service: Monday to Friday, 10:00 AM to 5:00 PM Japanese Time Contact: https://www.nippon-yasan.com/contact/ Phone: +81 899929844 Fax: +81 899893254 Ive already contacted them 3x. Got the usual bs response everyone else is getting and I pretty much placed (and paid) my order within the first 2 hrs (if not 3) when they started taking orders. I can confirm at least three other members on here who have placed their orders hrs, days and maybe a week after who have had their orders filled. I got until April 4th to dispute.
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I seriously dont want to alarm anyone, but what if NY is stalling on people who are nearing their Paypal protection limit of 180 days?
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I got the same exact response, lol.
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ordered my two from NY 2017-10-06 21:22:09
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I'm in the same boat... lol. XD
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Poor NY everyone is scoring theirs from Amiami (surprisingly) or if not already CDJ and HLJ.
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If they do release Arad's Kairos I'm thinking it might be a tamashii exclusive.
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Hmm weird... I was still able to checkout the Arad I had sitting in my cart at Amiami after the first time it went up, lol. I guess I'll wait for a confirmation first then maybe cancel at HLJ too? XD
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Okay... from the sound off on NNG I'm glad I didn't jump the gun even on their 175$ price, lol.
