ps99042

When did you send a ticket regarding these? Great news in general though. Gives me hope.

Actually, HLJ keeps crashing on me right now. Got it in my cart and then crashed. Haha

Nice! Good that some things are shipping. Aside from my DX Kakizaki and Strike Set, I'm still waiting on a response as to where my 0083 Robot Spirits figures are...

I notice they're still removing negative comments. Naturally they haven't followed up with me after asking me for my ticket numbers but someone blasted them on my comment feed and now that comment is gone. Haha

So I posted.on the Facebook page last night and just now they asked for my ticket numbers so they can look into them. Hopefully they respond again and with an actual specific answer.

That's great news! I just noticed that they are actually starting to respond on their Facebook page to people asking for ticket responses. Unfortunately, they just ask for the ticket number and say someone will be in touch...I guess it's a start...

My Live Chat today was more of nothing. "We'll forward your inquiry to main support so they can reach out to you". Something about phone support not being available at this time. I asked if the company is still operating and they confirmed it still is but "times have been tough recently". How so when they have all our money and aren't actively shipping items even when shipping is upgraded? Oh well time will tell...

https://surethingtoys.com/products/bandai-tamashii-nations-metal-robot-spirits-zeta-gundam-zeta-gundam?_pos=32&_sid=1d4006ad2&_ss=r Zeta still available for pre-order from Surethingtoys. Gotta pay up front but I've had a good experience with them on multiple transactions during the pandemic.

That kind of sounds like the time everything from them stopped based on all the complaints all over the internet. If they could just put a banner note at the top of their home page saying all shipments are on pause due to COVID, I don't think I would be as annoyed though I really just want my items to show that they're on hold for me...oh but, yay, I have 1100 yen credit to use by Halloween.

I just received my DX Missile Set today which was also shipped on October 29 by ferry. I was starting to lose hope. Still waiting on $600+ worth of Macross and Gundam items to show "preparation in progress"...

Did NY change your order status to "order preparation"? None of my pre-orders have converted even though they're well past the release date. Back in spring, my Missile Set had converted to "order preparation" so I knew that they, at least, had it saved for me.

Reading these posts motivated me to live chat again. I think I stumped the rep cuz I asked why no one ever responds to my tickets even after they're supposedly escalated. Now they're saying I'll get a response in less than 2 hours. Not holding my breath.

$575 for me. Not getting DX Kakizaki is what hurts me the most.

Had my third live chat in 3 weeks. This time the rep said they have no info about item releases other than what the site says (I was asking why my Kakizaki hasn't shipped and she said it was waiting to be released even though she could see the site says October 2020). She said they get hundreds of tickets a day so they're really busy. Obviously a way to decrease that would be to actually ship items or be up front with customers. Still, she said I should file ANOTHER ticket so it would at the top of the list which makes no sense to me but I got nothing else to lose...

Can someone tell me how long shipping takes by ferry? I had NY ship my DX Missile Set on October 29 but no shipping update after that...