Don't know what they did to Graham, but as for the "HLJ is king" support, I will never even attempt to do business with them again in life.
Had been ordering from HLJ for about ten years with an impeccable track record, when an erroneous charge for over 1/2 a grand shows up in my online acct. Contacted HLJ about it and they blacklisted me, and closed my acct. without ever doing an investigation. Never once did they respond to my inquiry about what were the items I 'allegedly' ordered. Guess my urgent tone was too strong for them. I still have all the emails & shipping notices to/from them during this period. They seem to have gotten worse since they moved into the new warehouse facility too. Unfortunately, I think their growth spurt allowed them to either acquire, or inspire, some "thieves in the temple" so to speak.
And to think of all the free press & good word of mouth I gave this company when asked by friends where to go for their hobby needs...
My first test with Amiami was an $700.00+ (approx) order for 2 Yamato 1/3000 SDF-1s; and they passed it with flying colors. Have used them 4 times since with no problems, and I have a RAH Evangelion on pre-order with them currently...will be curious to see if this no refund/no replacement yellow slip will be included in this order.