ThreeZero ROBOTECH (Macross) Toys

[rsvictor1976]

I got Max today. I was surprised that Max included a bonus replacement neck inside a bag in the blue color that was originally pictured on their product page. The one that came attached to Max and Miriya are white necks but I didn't see a bonus replacement neck that came with Miriya. I'm not sure if it came with one or if I may have lost it. @jenius, you mentioned you already received both Max and Miriya already, can you confirm if both are supposed to come with the replacement neck piece?

[jenius]

Same observation, no extra neck with Miriya.

[rsvictor1976]

I ended up contacting ThreeZero and opening a warranty request for the correct red color neck for the Miriya Veritech. They said they would send one but it would take a while to mail it due to the tariff situation.

[jenius]

Good luck! I've been waiting for nearly a year for my 1S part that's the size of a finger nail. They're using the tariffs as an excuse not to have customer service. Honestly though, I'm shocked they would agree to your request since it doesn't seem like it occurred to them until Max went into production... They shouldn't have any necks in a different color.

[wasabi-elephant]

Yes...good luck to your TZ request, I have requested a replacement (not Macross-related item) from them before, never receive it after their first response. The quality of their products is a hit/miss, I am not buying anything from them anymore due to their poor customer service and frequent QC issues (mostly paint defects). The warranty card that comes with their products is redundant. 

[Black Valkyrie]

 

Waiting for the VF-1A CF, if they are gonna produce it. 

 

[PNW_Sweetie]

I’m fortunate that I got a really nice version of the -1J without issues, and have two currently pre-ordered.

Why the heck can’t these companies provide a certain level of customer service?  Is it a cultural thing? Not enough people to deal with issues? To save face? Seems to me they are willing to lose repeat sales with ignoring valid consumer issues, especially in this niche market. 

[jenius]

I suspect the Japanese companies are good to their Japanese customers but issues have to be found immediately after release... A couple months later and there's not a lot that can be done. For HK companies, KitzConcept was great until it dropped down to a one or two person company. Threezero has always had very poor service, generally because their toys are glued together and there's nothing that can be done short of full replacement. I sent them a broken Scopedog once and they sent me back the toy with the broken part fixed but a different joint broken... That's as close as they've come to helping. I was really hoping things would improve with robo dou but even simple requests are ignored