ThreeZero ROBOTECH (Macross) Toys

[rsvictor1976]

I got Max today. I was surprised that Max included a bonus replacement neck inside a bag in the blue color that was originally pictured on their product page. The one that came attached to Max and Miriya are white necks but I didn't see a bonus replacement neck that came with Miriya. I'm not sure if it came with one or if I may have lost it. @jenius, you mentioned you already received both Max and Miriya already, can you confirm if both are supposed to come with the replacement neck piece?

[jenius]

Same observation, no extra neck with Miriya.

[rsvictor1976]

I ended up contacting ThreeZero and opening a warranty request for the correct red color neck for the Miriya Veritech. They said they would send one but it would take a while to mail it due to the tariff situation.

[jenius]

Good luck! I've been waiting for nearly a year for my 1S part that's the size of a finger nail. They're using the tariffs as an excuse not to have customer service. Honestly though, I'm shocked they would agree to your request since it doesn't seem like it occurred to them until Max went into production... They shouldn't have any necks in a different color.

[wasabi-elephant]

Yes...good luck to your TZ request, I have requested a replacement (not Macross-related item) from them before, never receive it after their first response. The quality of their products is a hit/miss, I am not buying anything from them anymore due to their poor customer service and frequent QC issues (mostly paint defects). The warranty card that comes with their products is redundant. 

[Black Valkyrie]

 

Waiting for the VF-1A CF, if they are gonna produce it.