Hi,
I just wanted to pipe in and give credit to Yamato USA for sending me the replacement parts for the broken shoulder on the Garland. I sent an email yesterday afternoon around 1pm (see below) and received my replacement in the mail just this morning! Needless to stay I was very surprised and very much pleased at the response time. Incidentally, the Yamato USA office is in Torrance, CA and I live in Oceanside, CA. The proximity might explain for the speedy response, but I am nonetheless very impressed by their responsiveness.
"Hi,
I was told to email Yamato USA for a problem I have had with one of your products. The left shoulder assembly of my Megazone 23 Garland (original color) became brittle and came apart after only two transformations. Can you provide a replacement shoulder to the address below? Thanks so much for your assistance."