Anime export contact

[Methrash]

Hi, I've made a purchase on AnimeExport and they've charged it twice on my credit card. I've been trying to communicate for two weeks and had no answer, neither from website nor the mail. I've opened up a case on PayPal which is now in evaluation but I would like to talk directly to AnimeExport, does anyone know where can I find a contact number/email? Thanks guys! 

[MILKAUTICO]

This is the only mail I have,  info@anime-export.com,  You should make the payment only to Paypal but also to the card for duplication of payment. I hope it serves you

[nightmareB4macross]

info@anime-export.com

address it to Aiko Matsumoto.

if they don’t respond, contact your credit card or PayPal. They should be able to help.

i just had to do the same for an item they never fully addressed and I filed a claim. Long story short I was awarded my claim.

good luck!

[no3Ljm]

22 hours ago, Methrash said:

Hi, I've made a purchase on AnimeExport and they've charged it twice on my credit card. I've been trying to communicate for two weeks and had no answer, neither from website nor the mail. I've opened up a case on PayPal which is now in evaluation but I would like to talk directly to AnimeExport, does anyone know where can I find a contact number/email? Thanks guys! 

No offense meant. But this kind of questions belongs to the Sell Trade Buy Section and not the Toys Section.

http://www.macrossworld.com/mwf/forum/13-where-to-buy-macross-auctions-amp-dealers-specials/

 

To answer your query.

Quote

From Anime-Export FAQ page: http://www.anime-export.com/page/faq#qq8

Q. Can I call for customer support?
A. Sorry we do not offer phone support, as we are offering products below retail price we are using an automated system that will allow us to keep costs down and pass the savings to you!