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Tober

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    Bandai DX Chogokin 1/48 VF-1

    in Toys

    Posted

    10 hours ago, sqidd said:

    I would have to do some "soul searching" to see if I would go nuclear and do a charge-back. My gut says do it. My moral code says don't, I knew the risks. I'd have to actually be faced with the situation and see how the retailer is treating me before I could say what my choice would be.

    Good point on the terms and conditions. IDK if NY has them written in there. If I was them and I didn't want to deal with warranty claims on grey market stuff, I'd be sure to have it in there. If they do and someone/I get caught out, it's on them/me. We all know everything has T&C's. We don't read them though.:D

    I have very, very thorough T&C on my sites. They're a fall back position if the customer gets unreasonable and/or abusive (which is rare). Most of the time we provide much better customer service than our own T&C's require.

    Ultimately if a purchase is made through PayPal or a credit card it is their T&Cs that take priority. Part of the reason PayPal and credit cards are so expensive is due to the protection they offer consumers.

    Down here in Australia, we have the strongest consumer protection laws in the world. When my clothes dryer broke down after 16 months, still under warranty, I contacted the seller, who contacted the manufacturer who sent out a tech to inspect it, and then arranged replacement starting the 2 year warranty again.

    Out of the dozens of times I have made chargebacks, Mastercard has always sided with me, it's just a matter of having strong enough evidence that the seller is in the wrong.

    Don't accept store credit if you can help it. Once you do you can no longer make a claim through PP or credit if anything goes wrong.

     

    Mospeada

    in Anime or Science Fiction

    Posted

    On 11/26/2019 at 5:30 PM, Tober said:

    So orders should start processing and shipping tomorrow? :unsure:

    I need to prepare my credit card for Reflex Point orbital bombardment...

    Yep, just got payment notice from HLJ, and they have a shipping request from me. :)

    Bandai DX Chogokin 1/48 VF-1

    in Toys

    Posted

    2 minutes ago, beatsing said:

    Thanks, that's good to know.  

    Thanks, I'll check with my credit card.  When I spoke with them last time, they said 2 months from the time there was a problem.

    I believe the magic words are 'delayed delivery goods'. You must make it clear to your credit card company that the order was not for an in-stock items.  This is from a post on an Aussie Transformers Forum, but should still largely apply :

    http://www.otca.com.au/boards/showthread.php/24252-Premium-Collectables-(PC)-not-refunding-help-is-here-for-doing-charge-backs?highlight=premium+collectables

    Quote

     

    Originally Posted by DarkHyren 


    I'll post all three major cards delayed delivery terms here if anyone wants to link to them in future.

    Mastercard: https://www.mastercard.com/ca/wce/PD...ack_manual.pdf
    The reason code is 4855 for Goods or Services Not Provided, see "1.7.3 Time Frame for First Chargeback"
    Quote:
    When delayed delivery of goods or performance of services by a card acceptor results in a subsequent dispute about the condition of the goods or the quality of the services, MasterCard will calculate the period of 120 days using the delivery or performance date.
    In cases that involve the delayed delivery of goods or performance of services that the cardholder asserts the card acceptor never provided, MasterCard will calculate the period of 120 days from the latest anticipated date that the card acceptor was to provide the goods or services.
    In cases that involve interrupted services where the services are immediately available, the period of 120 days will begin on the date that the services cease. In no case shall the first chargeback exceed 540 days (approximately 18 months) from the Central Site Business Date of the first presentment.

    Visa: https://usa.visa.com/dam/VCOM/downlo...les-public.pdf
    The reason code is 30 for Services Not Provided or Merchandise Not Received, see "11.1.10.4 Chargeback Time Limit – Reason Code 30"
    Quote:
    A Chargeback must be processed no later than either:
    - 120 calendar days from the Transaction Processing Date
    - If the merchandise or services were to be provided after the Transaction Processing Date, 120 calendar days from the last date that the Cardholder expected to receive the merchandise or services or the date that the Cardholder was first made aware that the merchandise or services would not be provided, not to exceed 540 calendar days from the Transaction Processing Date

    American Express: https://www.americanexpress.com/cont...kcodeguide.pdf
    The reason code is 4554 for Goods And Services Not Received, see "REASON CODE 4554 Goods And Services Not Received"
    Quote:
    Maximum time a dispute can be raised
    One hundred and twenty (120) days from the date American Express Network processed the Transaction, or
    One hundred and twenty (120) days from (whichever occurred first):
    – the date the Card Member expected to receive goods and/or services, or
    – the date the Card Member became aware that the expected goods and/or services would not be provided (not exceeding five hundred and forty (540) days from the date American Express Network processed the Transaction).

    What I've noticed is that a lot of bank employees get as far as the first part of the time limit modifiers and ignore everything else because "words", which is why so many focus on the "it's more then 120 days after you paid, we cant help".
    So just show them the rest which says "OR IF IT'S A DELAYED DELIVERY ITEM USE THIS BIT".

    If you know that your item is within the disputable time frames and your bank wont help even after trying to escalate the matter with their complaints department contact the Financial Ombudsman Service (FOS) at https://www.fos.org.au/ as their job is to help bank customers who are having issues such as the bank not putting through chargeback disputes properly.
    Just be aware that if you dont have an ETA that is within the last 120 days (NOTE: updated ETAs that differ from the original are valid so long as they are either on the merchants website, social media, or in a personal communication to you from the merchants email account) and/or your original payment date is older then 540 days no one from the bank, credit provider, or FOS is obligated to help you.

     

    Bandai DX Chogokin 1/48 VF-1

    in Toys

    Posted

    26 minutes ago, beatsing said:

    @Slave IV "Within that time period".  What if it's past the six months?  Paypal is responsible for the six months for you to file your complaint.  NY may have a nice rep for delivering 31a after six months, but what if they can't?  

    I've had problems with ebay and complained for non delivery within six months, and Paypal says "good, you're within six months".  so they process a refund within six months.  But not after, i don't think.  Have you tried after six months?

    Whoever mentioned that buying with a credit card, does it cover you a charge back after six months?  My card only does 2 months.  Anyone know?  

    I didn't mention it, but a credit card should protect you for about 18 months for 'pre-orders' which are called 'delayed delivery goods' in their terms and conditions. This is using a credit card for PayPal, linking with a bank account doesn't protect you beyond PayPal. This is for Australia, but I think it applies everywhere...  :unsure:

    Mospeada

    in Anime or Science Fiction

    Posted

    So... what are the chances the Riobot Legioss will ba able to line up with the Toynami Beta? The connection arm most likely wouldn't be compatible, but creating an adapter shouldn't be too difficult. Matching colors could be a problem though. :unsure:

    Mospeada

    in Anime or Science Fiction

    Posted

    10 minutes ago, protostar8 said:

    Has Sentinel shown any sketches or art for a possible Tread/Beta Fighter?  

    Sentinel themselves? No. Mercy Rabbit, who does their artwork, revealed a Legioss and Tread combo pic a while back, but stated that it was just 'fan art'. Maybe there will be a clue on the Legioss box.

    The Legioss appears to have mounting points for a Tread, so I'd say it's possible depending on sales.

    Mospeada

    in Anime or Science Fiction

    Posted

    6 minutes ago, 505thAirborne said:

    Riobot 1/48 AFC-01H Legioss ETA (Completed) Item picture11

    I never realized how complicated the landing gear on the Legioss was, not liking that at all. Just my opinion doesn't have to be yours. 

    So the sligyt dip in the wings is intentional, not loose prototype issues... :unsure:

     

    Mospeada

    in Anime or Science Fiction

    Posted

    3 minutes ago, sqidd said:

    I've never gotten anything from Hobby Search. Anything I need to know that's tricky? Any reason not to go through them?

    They will get upset if you cancel. Payment on arrival.

    Best customer support of ANY Japanese hobby retailer I have used, including HLJ.

    Hi-Metal R

    in Toys

    Posted

    How much of an indicator is Tamashii Nation as far as releases go..?

    If the Tomahawk is announced in a few months, would they have shown it at TN anyway, given that the already did so years ago? Was there any sign of the Fokker VF-4..?

    What I'm saying is that I don't think TN is like Arcadia at Wonderfest where products are shown repeatedly until released... :unsure:

    11 hours ago, jvmacross said:

    This is one of the yearly "shock and awe" events...sadly, nothing really shocking or awe-inspiring materialized, in terms of Macross.

    There was that DX YF-21... and an appearance by that Kawamori guy... ;)

    Hi-Metal R

    in Toys

    Posted

    1 minute ago, rocketblast said:

    When is that Japan toy show coming up, the 25th of October? I forget. Will probably have to sift through this thread to find :)

    Yep, this weekend.

    TFCon is on then as well. Should be an interesting weekend for transforming toy news.

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