Rein+

4 minutes ago, eXis10z said:

Immediate payment?

Yes they charge you upfront. but since the item is relased in december it should be OK from paypal buyer proctection window.

7 minutes ago, spacemanoeuvres said:

Oops slept right through this one lol will be hunting for them on release day

https://www.lunapark.store/product-page/bandai-dx-chogokin-vf-31ax-kairos-plus-hayate-immelmann-japan-version still available for 29K yen.

from what i hear they only ship DHL so the shipping fee will be high.

The storm has passed hope anyone who can secure one happy with their purcase whatever the price. The-31A type wing is insta win for me lol.

https://www.lunapark.store/product-page/bandai-dx-chogokin-vf-31ax-kairos-plus-hayate-immelmann-japan-version for anyone who give up fighting.

if you're first time buying from them you can get 2000Yen discount. by using NEWCUSTOMER codes in payment.

btw is lunar park legit? any history of them ghosting customer like N-Y?

But it's like you can't choose your shipping method as they not giving me an option.

btw is the one in okini land closed already? they doent's state that it was soon or already closed.

2 minutes ago, apptt4 said:

got in at nin nin praise Odin

what it still show soon available.

come on ami don't crashed #pray.

ami2 is crashed lol

the final show down is at amiami.

hope we can get one.

Anime export sold out as it posted. crazy.

yes under an hour now and all the site got bombed. i cant even see other products. hope i can get one.

On 7/24/2021 at 11:41 PM, close313 said:

Should I just do a chargeback....I mean its the last resort I just want some update on what I bought. How long before anyone gets an actual ticket response? TBH if they cant respond due to covid its understandable but like Ive been waiting for almost a month.

 

They used to respond so fast...

if you still have chance to charge back your CC just do it maybe you can get your money back. i have submitted ticket since december 2020, update it by giving the ticket replies every week but still no response from them.

Their live chat is gone again. too many user doesn't get their order and no response for their ticket.

The live chat can't do anything other than giving excuse that they're still responding to their customer.

On 6/8/2021 at 1:34 PM, HG Blows said:

My store credit refund voucher was close to expiring (not sure why store credit would expire, just NY things), so i decided to buy a random figuarts zero that was in stock.  However, their paypal payment option was down due to site maintenance, so I couldnt check out.  Eventually their system canceled my order, and the voucher is now marked as used.  So now I need to try and get my voucher reissued.  Been a few days, still no reply.

This suck, so if we fail to pay the order the credit is gone? crazy crap.
and here i am still waiting for them to reply my ticket to get those said credit store.

Still got about $400 worth of order heard nothing. After i got and spend those store credit i'm never gonna order from them again.

So... anyone has any idea to disassemble nose joint of VF-25 ? i found someone that willing to part with his Vf-25s and he said the nose joint is cracked.
i want to know if the joint can disassemble and whether it can be fix .

Their live chat support is back, but still slow answering all those ticket especially those who wanted refund.

23 hours ago, UN Spacy said:

When did they remove their live chat option?

It's crazy that some people are still prerodering Macross stuff from them.

About mid march? i remember bombarding their live support everyday asking to reply for my multiple ticket. Their answer always the same "We will escalate your concern and our team will reply to your ticket soon" then suddenly their live chat feature gone.

Not long after there's something wrong with their site like some missing picture on their product and  missing link to their product in my order history for example.

Missing all the shot, luckily okini still have that gbp. hope it not turned out like NY.

8 hours ago, spacemanoeuvres said:

I’ve been posting to their twitter and Facebook to no avail.

Odd that some people are receiving orders but there are hundreds of customers posting to their Facebook page about unfulfilled orders. 

sometimes they answer your post (the facebook one) but their answer is always the same with their live chat support "...they will come back to you shortly in your ticket".

But they don't actually did it.

Time to flood their twitter post. @Nipponyasancom

Update, did their live chat feature is not available anymore? Or maybe its just me because I bugging them via chat, facebook and twitter everyday.

16 hours ago, canklebreaker said:

I wanted to update everyone that PP finally offered me a $100 voucher for a PO of the 1/48 DX movie SSP back in 2019. It took a lot of time and effort contacting them and reiterating the issue but it paid off. YMMV. I think the key was to constantly reiterate that it was a pre-order and forced us to be outside of the protection period and to also mention that they have your funds for an item they never sent.

How much is your Pre Order worth? is $100 cover it all?

25 minutes ago, cmx168 said:

their twitter page is active - they just posted a new item.   please comment on here!!!!

 

did that ("post reply on their twitter)" but they're ignoring me.
Say, is there anyone of us heard "real" reply (not from their chat support) from N-Y?

1 hour ago, Draykov said:

That all depends on your method of payment and the policies associated with that.  I've found that most credit card companies will work with you if you paid for an item and straight up never received anything...no shipping notice, no estimated time of arrival, no merchandise.  Just be prepared to explain the circumstances (pre-order + COVID = vague delay time) and provide evidence that you've been seeking resolution directly through NY (e.g. ticket exchanges, live chat exchanges, etc.)

even if the transaction is via paypall? suck to be me, the paypall windows for dispute is long closed already.