Norland

1 minute ago, borgified said:

@kkx and @Norland -  I've got the email of payment a week after Amiami had stock in. Paid the full amount last week Thursday, shipped out just this  Tuesday, now at DHL's distribution hub in YVR with delivery tommorow mid-afternoon. 

Amiami is slow in sending stuff out, however you'll get it. Is it that desperate to get your DX fix right away?? You might as well propose to it now and then marry it when it gets here like its now or never. 

I already got mine a couple of weeks ago. I never heard anything from AmiAmi a week after they were shipping things out so I contacted them on their website and that got things moving. I was suggesting to kkx to contact them if he hasn't already.

1 hour ago, kkx said:

AmiAmi have taken my money for the combo set for over a week now and still have no sign of shipping them.

Anyone else have their combo set shipped from AmiAmi?

I had to message them on their website before things started to move. Have you done that yet?

After sending a private message to LP to check up on my order things finally moved and DHL shows shipment on the way. Thanks @LUNA PARK!

4 minutes ago, Shawn said:

I would urge people to be patient with their delivery updates from their vendors and not post every single question they might have.
The combo set was released less than a week ago, and to some vendors only on the 28th (mine)

 

I believe the reason people are asking is because the Luna Park rep stated that orders from the US and Canada should be delivered by Thursday. Whether that means it will all be shipped out by Thursday or actually delivered to customers in the US and Canada. 

3 hours ago, sqidd said:

Still no movement from @LUNA PARK tracking. Hey guys, do you have an estimate of when you will be turning packages over to DHL? Thanks!

Last time it took them over 3 weeks to ship out my item and they blamed it on the Olympics. Wonder what it is going to be this time?

29 minutes ago, mechaninac said:

Well, Luna Park came through and -- squeaky wheel syndrome or not -- I just received my DX 1D copy today, but, although mine was shipped with the outer Tamashi box, I still got a bit DHLled with some minimal to minor corner damage.

If items such as this are to be shipped without a dedicated shipping box and proper packing material, then I suggest that Luna Park take a page from Kitz Concept and look into using something like these plastic corner protectors:

Overall, this damage is not outrageous and I can live with it as the goods inside are in pristine condition; certainly not enough to raise a stink and go through the headache to send it back for replacement or refund...  And the toys are glorious!

Mine wasn't as lucky as yours. 

9 minutes ago, no3Ljm said:

Hopefully members who bought from them with damage boxes can get some kind of reimbursement for it. 🤞

 

I wouldn't hold my breath. I emailed them about my concern about the poor packaging that others were reporting and they just choose to ignore it and ship it out the same way they did. This was 2 weeks after everyone was reporting and they claimed it was due to DHL not being able to pick up the packages due to the Olympics. So to me their story of giving it to a 3rd party to package and stuff doesn't seem to flow since everyone's package was packaged the same way regardless if it went out first or 3 weeks later. Luna Park never offered anything other than just the same excuse of a third party and being delayed by the Olympics. For me personally I wouldn't put them in the same category as NY but they are now down at the bottom of the list of places to do business with. Pretty much last resort if I can't get it anywhere else.

3 minutes ago, no3Ljm said:

I haven't purchased anything yet from Luna Park. Is it correct that most of the members here who bought from Luna Park, receives theirs in DHL bags? Not even in a box?

 

From everything I have read it appears that Luna Park just bubbled wrapped the box and then put a plastic DHL bags around it and sent it out that way. I received mine yesterday and the box was crushed and dented. At this point it seems as thou Luna Park does a poor job of packaging their stuff. Has anyone else order a different item and have the same experience with the poor packaging?

14 minutes ago, glane21 said:

Have to say JVmacross was right on this one. After his had shipped and he suggested I lodge a refund threat with them, I gave them a few more days and still no change.  So on Sunday I replied to their last response to me, so that it had the full thread history, and said just refund me and I ’ll buy it elsewhere.  Got a quick response and today my tracking shows it departed Nagoya. 
 

So on the one hand, yay it shipped and I’m not taking another Nippon Yasan up the backside.  On the other, I also preordered the GBP through Luna so may have to go through this dance again.

Glad you finally got them to send you your VF-1D. I find it strange that the excuse they gave many of us was that their officers were in Tokyo during the Olympics and that was why they could not ship them out during those 2 weeks. And now yours is coming out of Nagoya which is a bit of a distance from their offices in Tokyo. 

Mine finally showed movement after I sent my 4th email to them asking about it and hinted that I may need to contact my Credit Card company and file a dispute. Got a response from them saying the delay was due to the Olympics and that they had over 200 orders and 170 have been sent out already. The rest would be sent out this week. 

18 minutes ago, RIBFIR said:

So I rolled the dice with Nin Nin Games again with the VF-1D as they came through with flying colors on my Roy. Unfortunately this time around things arn't looking good. I opened up a ticket asking on the shipping status only to have it be closed a day later with no response.  I waited a week later, then sent another ticket in only to be told they have 'thousands' of orders and they'll get to mine when they get to mine. 

Seeing how preorders happened in Dec and the release date was after paypal's 6 month protection window, I'm wondering what recourse I have, if anything.  Anyone have any luck pushing a dispute directly through their CC company for a purchase made through paypal ?

Sorry to hear you are having an issue with Nin-Nin. I pre-ordered the VF-1D from them as well and got mine last week. I know Paypal has the 6 month limit but depending on your CC company you may still be able to open a dispute with them.

On 8/5/2021 at 4:01 AM, glane21 said:

Please post here once your tracking actually shows movement.

Still no movement and I have already emailed Luna Park 3 times regarding this and each time they reply with a brief email about they will look into it and I never hear back from them. The last email I got from them on the 3rd said they would make sure to get it to me this week. Still no movement so I'm starting to think they sent all those packages to DHL and have no control over what DHL is doing with them for the last 2 weeks.

22 hours ago, glane21 said:

I’m in the same boat as you.  Please post back here with whatever they tell you.

Well I got a response....

5 hours ago, MKT said:

For those still waiting on Luna Park for VF-1D, suggest to e-mail them immediately to confirm if they will pack them properly this time. 

I just received mine, which is part of the 1st batch sent out the day after release. They put it in the DHL bag, but they did not even use DHL to my location. Instead, it was just normal JP Post airmail parcel (not EMS). Took 2 weeks to arrive.

Amazingly on one hand, it arrived in relatively good condition considering the packaging & mail method with just some slight dings & minor dents on corners. On other hand, quite pissed because they invoiced shipping money that should covers EMS cost (shorter shipping, less chance of damage) but went with the much cheaper mail option with crappiest packaging instead. 

Thanks for the advice. I will contact them again ask them to package it securely and hopefully get a status as to why the DHL label has been printed but have not been dropped off to DHL.

Just now, Sanity is Optional said:

Luna Park had an issue with DHL shoving all their stuff into bags for shipping, rather than boxes, didn't they?

They might be changing how they ship items, and you got stuck waiting for the transition.

That may be true. I emailed them on Friday asking them about the status and they replied back saying they would check on it on Monday and have not heard back from them. Trying to see if anyone else is having this same issue or just me?

On 7/30/2021 at 8:20 PM, glane21 said:

My Luna Park tracking is the same with the same dates.  Still not handed over to DHL after 4 days.

Mine still showing the same. Its been over a week and no answer from Luna Park about this. Anyone else having the same issue?

Anyone else get this DHL tracking info from Luna Park? Its been like this ever since I got the shipping info on Tuesday. 

9 minutes ago, ralliart209 said:

Mine finally shipped out on weds, i know someone on here who just went and ordered one from site and had theirs ship out the same day before me who pre ordered back in december…..

I pre-ordered mine on Dec 24th, 2020 and not a peep from Luna Park.

I wonder with the Olympics happening this week if it is delaying some of our orders?

Nin Nin is up

Nin nin just posted Price but waiting for it to be available to order

Got an order thru AmiAmi!

I think my Roy decided to take a trip around Japan because FedEx sure is taking the scenic route to get to me in California.

2 hours ago, myk said:

So I told fedex I wouldn't be home today but they delivered the package anyway.  They required a signature for delivery and according to FedEx SOMEONE SIGNED FOR IT which is impossible because I live alone.   The package isn't there and I already contacted fedex and they don't know whats going on because they have to call dispatch, who will call the driver, who will call this person and blah blah blah.  Looks like I dont get my Roy after all.  Someone stole my Roy!  FML...

I once had a FedEx package wrongly delivered to a business instead of my home. It was signed for and they knew exactly where the package was delivered. I called them up and told them. End result I was told to contact the shipper to file a claim because FedEx didn't want to waste the time searching for the misdelivered package. I hope they don't pull this on you and ever since then I have tried to avoid FedEx as much as possible. 

Just got my shipping/tracking info from Nin-Nin. I was part of the first pre-order batch so there is hope for those that ordered from them.