Spanner, Big F, great stories. Love to hear em. Sorry, but I just find it amusing because I've had the same struggles here, albeit without the same flair as you guys. I've only just managed to contain my rage in as civil a tone as possible, but sometimes it does boil over and I do end up having a few choice words with the person behind the counter. I feel bad for some of them because on the one hand they are just on the receiving end, but on the other some of them cop such an attitude when I go up to the counter to collect my package - staring me down with glowering, grimacing looks - I have to wonder if they're not directly responsible. I know they aren't and they're just doing their jobs. But the whole thing smacks of "I could care less" attitude. Seems like an institutional problem at that point, so I consider my choice of words just institution bashing rather than taking it out on the person.