wilson Posted September 18, 2005 Share Posted September 18, 2005 (edited) ok i need some help for ppl thats in japan and have dealt with yamato jp. i just purchased a Yamato Koenig Monster and receive the item on friday. when i took out the item from the box i notice that a something fell off. it was the one of the diecast part from its feets. i try putting it epairing it but no luck. i emailed yamato toy usa and they told me that they do not carry this item in the usa so i have to contact yamato japan and gave me a fax # and a phone # noteing that i have to speak japanese. 1. My question is will yamato japan replace my broken part? 2. Can some one from MW that speaks japanese or in japan now help me out. i will pay for all charges? Edited September 18, 2005 by wilson Quote Link to comment Share on other sites More sharing options...
Nightbat Posted September 18, 2005 Share Posted September 18, 2005 Yamato quit handing out parts since everyone was ordering spare heads for customs if you are looking for parts ask Here Quote Link to comment Share on other sites More sharing options...
phatslappy Posted September 19, 2005 Share Posted September 19, 2005 they should provide parts if they realize that the part is defective, just like a car. so instead of the head, if there's a part like a joint that they know to be really weak and is a known common problem, I think they should at least provide that, or provide some means of obtaining said part. Quote Link to comment Share on other sites More sharing options...
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