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LUNA PARK

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Posts posted by LUNA PARK

  1. 6 minutes ago, weiser21 said:

    LP is active on this board, did they not resolve your issue when you contacted them? They didn't care about my banged up packaging.

    we have contacted this buyer twice, we are yet to receive confirmation from him, we wanted to get the issued or him.

     

    about your parcel, could you PM us your order number, we can check the packaging for you.

  2. On 9/19/2021 at 8:54 AM, tjdetweiler said:

    Wow! I got to say @LUNA PARK stepping up there game after I messaged them about a concern from a member here in our group - and here they are replying to messages! Kudos to you guys and thank you for shipping my GBP-Armor via DHL! I can't wait for that

    and also to Admin @Shawn thank you for stepping in! I hope both parties can resolve the issue!

    Thank you for your compliments~

  3. On 9/19/2021 at 8:55 AM, crackpot said:

    I'm not really questioning your sourcing of stock from Bandai. Bandai has history of making prototypes that take years before they come to retail and other times, they never do. Release date or retail price hasn't been set for the Sazabi. I'm not telling what one should do but the question that comes to my mind is would it be wise to pay for something under those conditions? 

    For our loyal customers who know we are good on refunding pre-orders if Bandai doesn't release them, they are comfortable ordering with us, but if you're a new customer and unsure about the release, please wait until after Bandai confirms the release date so that you can feel more comfortable with your experience with us. 

  4. 11 hours ago, weiser21 said:

    They also have a good size markup, I rarely see them sell anything at close to MSRP. Also, if your item gets shipped to them in brown shipper box, they will just throw it in a carrier's plastic bag with little padding and ship it to you that way. There wasn't  square corner on my item.

    We are improving our shipping for premium items and will have announcements about this on our Youtube soon. 

  5. 2 hours ago, tjdetweiler said:

    Yeap I did - took the risk as I needed to order 2x for me and a mate knowing how the NU was really hard to get ( I love my NU Metal Structure) and would love to pair it with the NU.

    I did messaged them and replied instantly to advise not to worry and rest assured it will get delivered (I'm saving that in case I need to open a dispute with my bank)

    We do have a direct contract with Bandai to fulfil our customers pre-orders. Do not fret :) 

  6. 4 hours ago, Slave IV said:

    Lol, my carriers are luckily pretty decent but that sums it up pretty well. Only thing I fear is the dependency on those companies being made fun of and who knows what they will do next time they see they are carrying an item from Luna Park. 

    Well they have a lot of time on their hands to watch our little channel and be mad enough about us joking to do that! It's not always the delivery people on the ground, quite often it's how its handled at airports unfortunately. 

     

  7. Hello everyone! We made a shipping video just to have a little fun and explain some things. We are working to improve our shipping methods and you can look forward to custom Luna Park boxes in the future. Thank you for your continued support. 
     

     

  8. On 8/18/2021 at 1:59 AM, no3Ljm said:

    I haven't purchased anything yet from Luna Park. Is it correct that most of the members here who bought from Luna Park, receives theirs in DHL bags? Not even in a box?

     

    Hello! Please check out our shipment video about this issue, also we have terminated our B2B contract with DHL as they were doing that without boxes before. 

     

     

  9. On 8/7/2021 at 9:33 AM, Mechinyun said:

    I am in same boat with luna park.

    Got a msg earlier in the week that they will check into it, but after that radio silence...

    Also have two pre-orders with them on the armor parts.. ugg... not a great feeling here.

     


     

    Sorry for the delay... We are working on improving our shipping situation, it is really unfortunate that we can only use DHL over the last year to go internationally these days due to suspended shipping out of Japan. 

  10. On 8/17/2021 at 4:54 AM, dot.mog said:

    I just received mine from Luna Park after DHL sent it to the wrong province by mistake.  It was unfortunate what happened with DHL sending them out in only a plastic bag and I received mine with some minor damage on the box inside. Through out the process, Luna Park has always replied quickly and cooperated with me to resolve the issue. They might not have been able to resolve it that very instant but they clearly did their best and I never got the impression that they were trying anything greasy. I think DHL was the failure here. We have all been burned by NY before and certainly none of us want to experience that kind of BS again, but I don't think that is Luna Parks intention. We are still able to receive our premium toys during a pandemic, that in itself is something to be happy about.

    Thank you for your kindness and understanding!
    LUNA PARK~

     

  11. On 8/18/2021 at 2:24 AM, Sanity is Optional said:

    So, according to earlier communication from Luna Park: they had subcontracted DHL to do the packaging and shipping. So they just handed the bare boxes to DHL, who then decided to toss them into bags and be done with it.

    Hopefully on the next release they're better.

    Yes we will! 

  12. On 8/18/2021 at 2:28 AM, no3Ljm said:

    That kind of felt like a pointing-finger situation. As a seller, they should be held responsible for the things they ship. We're already paying extra for DHL service, they should've protected the item inside somehow.

     

    Yes we are packing them ourselves now. Sorry for the earlier packaging issues. 

  13. 21 hours ago, jvmacross said:

    LOL...yes, same response several here got.....it seems they "replied" to a lot of members here...over and over again.....and several are still waiting...;)

    I blame Luna Park.........a package is the responsibility of the seller/sender until it arrives at its destination

    Sorry to hear that! We are working on improving our shipping situation, it is really unfortunate that we can only use DHL over the last year to go internationally these days due to suspended shipping out of Japan. 

  14. 15 hours ago, Mechinyun said:

    yeah I sent Luna Park a pretty stern email about the delays and stuff.  Was my 4th email to them.

    Finally it started moving in the DHL system and should be here by weekend.

    This was the last reply i got from them.

    Thanks for your message.
     
    Please do not worry, most of VF-1D have been shipped out already, and we have received some comments about packaging issue (DHL didn't warp the item properly, as they didn't use bubble wrap for the brown premium bandai box).
     
    We called back some of those parcels which haven't been shipped out yet, your one is one of those parcels, we will wrap it with care, to make sure that you receive it in perfect condition.
     
    your parcel should be moving today or tomorrow, we are expecting you to receive it within this week.
     
    please kindly let us know once you received it, thanks again.
     
    I dunno what to think about them really.  They did reply back to every email I am getting it, and I do think they fraked up but are trying to fix it.  I also have the 2 other Macross preoders with them (GBP) kinda of pain the ass to cancel this PO's are over with at other places right?
     

     

     

     

    We are working on improving our shipping situation, it is really unfortunate that we can only use DHL over the last year to go internationally these days due to suspended shipping out of Japan.  We will keep working to get your orders to you!

     

  15. 14 hours ago, jzwolen said:

    My 1D wasn't even in the brown Tamashi Nations box...maybe someone at DHL opened it up to look inside.  Lucky me.  Luna Park said they would replace my 1D and send me a shipping label to return the damaged box.  We'll see if that happens. 

    Yes, don't worry we do what we say! 
    LUNA PARK~

  16. On 8/18/2021 at 2:57 AM, Norland said:

    I wouldn't hold my breath. I emailed them about my concern about the poor packaging that others were reporting and they just choose to ignore it and ship it out the same way they did. This was 2 weeks after everyone was reporting and they claimed it was due to DHL not being able to pick up the packages due to the Olympics. So to me their story of giving it to a 3rd party to package and stuff doesn't seem to flow since everyone's package was packaged the same way regardless if it went out first or 3 weeks later. Luna Park never offered anything other than just the same excuse of a third party and being delayed by the Olympics. For me personally I wouldn't put them in the same category as NY but they are now down at the bottom of the list of places to do business with. Pretty much last resort if I can't get it anywhere else.

    Sorry to hear that! We are working on improving our shipping situation, it is really unfortunate that we can only use DHL over the last year to go internationally these days due to suspended shipping out of Japan. 

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