I'd like to put ebay seller jcagney on the Blacklist. He looked really good because he had around 27000 good feedback, but I guess people can change. When I recieved my order (a complete set of unopened I-men) I opened the set with Scott's alpha and discovered the shoulder armor was missing on one side. It wasn't in the package either. I e-mailed him to see if he would do anything about it. He played the game that little kids like to play...the I get to make up rules as we go game. He had no information on the auction regarding returns, so I assumed the 27000 good responses would mean he would be cool about defective merchandise. But he kept giving me excuse after excuse. He even tried to tell me two or three times that it was supposed to be that way. He said it was a battle damaged edition which is total B/S. I had even sent him two different pictures showing the shoulder armor on it including the PICTURE HE USED TO ADVERTISE HIS AUCTION! Finally, I sent him the link to the official Toynami site, asked him to e-mail Toynami to see if either of us could get them to send a replacement. HE REFUSED and said I should (which I had already done) because he'd like to see what Toynami said about the missing piece. Finally after threatening to contact Ebay about the issue (He had pissed me off that much), he finally said he'd offer a refund, but I'd have to pay the shipping to send them all back. So, unless you're willing to take a possibly defective item, don't buy from him or you'll play hell to get any kind of replacement/refund.
On a happy side note, the situation is being resolved by Toynami customer service representatives who have contacted me saying that they will ship me a replacement within a week. They even apologized for the wait time, saying that they would have to locate one because they were out of stock and out of production. I'm just happy they are going to replace it at all. The fact that it will take a week is very cool considering I didn't buy the products directly from them. Toynami really does seem to have good customer service.