In order to understand what Kevin is talking about, you have to understand his history. If you don't know his history, consider yourself lucky.
As best I can tell, Kevin went from having a background in production, not marketing, and sort of fell into it when he took the opportunity to analyze old Nielsen ratings from the 1980's for Harmony Gold. Having worked with Nielsen ratings every single working day of my life for the last 12 years, I can safely say I've never seen an analysis such as his.
Kevin's next accomplishment was creating "Robotech Convention Tour" which in itself was no small feat. Getting conventions to fly you out (or convincing the company you're working to do it) is not easy, and I think there is a certain amount of credit to be given for that.
But that also seems to be his crutch. Not only is he defending the company that signs his paycheck, he's defending what seems to be the biggest accomplishment he's made at that company. He's defending the marketing model he's built. When a fan talks about there not being enough buzz, it's a standard fan thing said online that he takes as both a personal and professional attack.
That, and he's left defending a model that itself is horrible, way of actually getting your product exposure (in my professional opinion).
When Kevin mentions his competitors from 2006, that's actually a direct referral to stuff I said back then. I mentioned how Superman Returns actually showed stuff online, did a ton of viral stuff and really got people excited and talking. Kevin then loved to point out how the movie bombed. The movie didn't get the money they wanted from the box office, but through the international box office, home video , TV syndication and merchandising - it made crapload of cash.
Also, when he refers to people who "know this business," he's referring to me. And he likes to point out how wrong "they" (me) were back then. He took my criticisms back then as extremely condescending and really personal. But then again, I must have no idea what I'm doing, seeing as how I've been promoted three times since I've met Kevin and make as much as his boss (from what I've heard).
The funny thing is, back when I was wided-eyed fan who just wanted to help the franchise, I actually sat down to dinner with Kevin and Tom once to tell them things like "use your website" and "try viral marketing" and "post things online" and "yeah, conventions aren't going to reach as many people as online."
And I'm betting there is a real insecurity there because there is an uncertainty about his job. My company has forums, and people bitch about the work I do all the time. Granted they don't know my name or face, they just rant about what they see and what they don't like. I know for a fact how my company is doing and not once have I felt the need to to jump in and defend myself of three or four fanboys. Not only that, my bosses would be saying to me "What the hell are you doing, this is totally unprofessional" and "Never do that again"