IXTL
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Everything posted by IXTL
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Even so, Bandai would have explained this to customers that pre-ordered (that includes Mykombini and NY who used personal accounts to place orders on the webshop). Bandai would not leave them in the dark.
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Still corresponding with them on the type of refund they are giving. I don't want to accept blindly and suddenly find out they've given me store credit. Even if they miraculously come through and ship out my 31A today, it would still be my final piece of business with them. Given my experience with how NY operates, it would not surprise me that they are holding out on customers only to relist cancelled items for a higher premium later on.
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Doubt it. They would have had an idea of the maximum number of units they could produce and stop accepting pre-orders on their webshop if they hit that number.
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So far, there has been no indication that this shortage of 31A has anything to do with Bandai. If Bandai needed more runs to fill demand for orders received, they would have announced different shipping batches as they have for other high demand Webshop Exclusives (e.g. GFF Wing Gundam EW etc). Also, if Bandai had really delayed shipping to webshop customers, surely they would have announced a new date, either through the webshop page or directly to customers that ordered. The fact that NY don't seem to know when they can expect stock to come in seems very odd.
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Latest reply from NY. They do not know when they will get stock for the 31A. They will allow a cancellation and refund.
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ID registration is a requirement of Japanese law so I just went along with it when I needed to use a forwarding service. It depends on what works out to be the most cost effective for me. If buying directly and using a forwarder is best, then that's the route I'll use.
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I was expecting NY to jump straight ahead to cancel my pre-order and refund me rather than try to explain or resolve the issue. I'm almost surprised they decided to keep silent and risk a PayPal dispute instead. My order is way later than that so if they are going in sequence (which may not be the case), it's going to be a while for them to get to mine. I'm fine with them closing my account. Only have a DX VF-31S Arad pre-order in it and I think I have Siegfried fatigue with the J and F already. The F was the only one I really wanted from the series and since I've got it, I can stop my collecting for Delta. My biggest gripe is someone taking my money for close to half a year now and not delivering or being responsive when they've failed to deliver. Not getting a 31A or 31S isn't a biggie, it's just the same toy I already have with some new bits and colors. These things aren't cheap and I can find better use for the cash saved. The main thing now is to get my cash back while PayPal is still covering me rather than try to work something out with NY later if they finally come out and say they can't deliver. I'm definitely not accepting store credit.
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NY have ignored my last two tickets asking for more info than the cut/paste reply they've been giving everyone. In the past when they've delayed shipping for my orders, the order status was at least at "preparation in progress", meaning they actually had the item and were just taking their own sweet time to package and post it. Now they don't even have stock and I can't get a clear answer from them if they will actually be able to fulfill orders. They may well come through at the end (who knows when?) but I'm not willing to take gamble on it by going past the PayPal Protection period. I'll be pulling the PayPal dispute trigger tomorrow (mid-day JST) if they continue with their customer service silence. I'm done doing business with this shady outfit.
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Ordering directly from the Tamashii Web Shop was tricky in in the past because you needed to have a Japan issued credit card to pay for purchases. It was easier to just order from resellers or use a proxy buying service. They've recently started to accept payment through Amazon Pay (linked to an Amazon JP account which you can input a non-Japan issued credit card into) so it should be possible for overseas customers to order directly and make payment and then have the items shipped to a forwarder.
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I tried live chat for the hell of it and straightaway they asked me to open a ticket saying live chat staff couldn't check inventory and what's available on the site is what's available. What's the point of live chat then? Surely people would want to ask them about orders and items they have for sale. Likewise, I'll do Paypal dispute tomorrow.
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That's NY service for you. So you're holding out for them or going to Paypal?
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Any update from them or are they ignoring queries even with the threat of a Paypal dispute?
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NY is based in Japan but isn't run by Japanese. I believe their staff is mostly French.
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I'm prepared to lose my DX VF-31S pre-order with NY. Not keen on it and I find myself wondering why I need so many VF-31's. If NY cancel my 31A and 31S orders at the end, the bright side is I end up saving a nice sum of cash. Have been looking for an exit from collecting valks and this affair might well be a blessing in disguise. Skyrocketing prices, lack of space and other issues (pre-order madness for DXs, NY nonsense etc.) have really taken the joy out of the hobby.
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- macross delta
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I opened up yet another ticket with NY since they seem to dodge questions or just stop answering an existing ticket. I referenced their copy/paste answer on the 31A and asked them to clearly answer if they will be able to fulfill the pre-order at all. I wonder what crap reply they'll give. They've got till the end of the week to get the item out or give a sufficiently good explanation on the situation. If not, Paypal dispute next week and I'm done with them for good.
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If they were upfront and updated customers on the situation without customers having to ask, they could have avoided this. Right now, people are getting annoyed because an expensive item that was supposed to be available more than a week ago and which people paid for close to half a year ago is seemingly in limbo.
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That's the one. Had to open 2 tickets just to squeeze a different answer out of them. It looks like I may need to open another one as they are refusing to answer my follow up query on whether they could actually fulfill the pre-orders.
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The 31A being a Tamashii Webshop exclusive means NY isn't ordering from a Bandai distributor as a retailer. They ordered through the webshop as any collector living in Japan did. The webshop probably had limits on how many pieces one account/address could order so NY likely needed several accounts/addresses to place their orders. Assuming they placed as many orders with the webshop as they took pre-orders from us, they shouldn't have problems fulfilling orders. Initially, I thought they needed more time to consolidate all their stocks from various addresses before they could ship out orders but with the two week delay (31A was released officially mid-March), I'm not so sure now. They'd better not be trying to buy stocks off the 2nd hand market and stiffing us by asking for more money to cover our orders.
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I asked NY 3 times and they kept using the same cut and paste reply about how they didn't receive all their stock and were still waiting. On the last reply, they just said no estimated time for shipping. EDIT: I asked them outright if there was the possibility that they might not be able to fulfill their orders. Want to get my money back while still within the PayPal protection period.
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I suspect NY used the addresses of several individuals to place their orders for the 31A on Tamashii Webshop and the pieces are trickling in to their office from these various addresses. That's why items are being shipped out bit by bit.
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https://twitter.com/hapi_seajack/status/978740924850216960
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https://twitter.com/MHXX1919/status/977824377390620672
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https://twitter.com/fx50s_709/status/977428330428252160
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More pics of the prototype https://twitter.com/GwynCampbell/status/977421554412748800 https://twitter.com/SherylnNome/status/977427527831494657
