Jump to content

N-Y thread - help, complain, rejoice....meh


Recommended Posts

20210323_014439_HDR.thumb.jpg.7f849cffb3c8adcc8778916631cbb825.jpg

My Gundam order from NY came in finally. It was 12/24/2020 release and went by surface.

It would appear NY really has issues with Macross and other toy-related stuff but has no issues with P-Bandai Gundam crap. 

Still waiting for a response for all my tickets that have been open for months for my DX Supers

Link to comment
Share on other sites

Nice!  Good that some things are shipping.  Aside from my DX Kakizaki and Strike Set, I'm still waiting on a response as to where my 0083 Robot Spirits figures are...

Edited by ps99042
Link to comment
Share on other sites

The site seem buggy, (like pics not showing up). Also, their are trying hard to make closed preorders with summer release dates opened again....obviously only with a ' Pay immediately' option. In other words, forget your Paypal refund if anything goes wrong. Even though I've received most of my latest preorders (supa delayed). I'm going to stay clear from NY until they get their sh*t together (or go under). The owner of the company has been banned from some site last November for Paypal fraud, so seems he's not exactly new at this.

Link to comment
Share on other sites

13 hours ago, eXis10z said:

Wait what..?

Sorry...late reply....Yeah, it was on website that specialises in selling accounts, such as video-games accounts, YouTube Channels, Instagram accounts, Twitter etc etc. As to why he was even on this site to begin with...go figure. But it's the same guy. He's the CEO of NY. Not too hard to find as most of his details are online.(he's actually on FB too, although hardly ever uses his account since he created it). You find a lot of stuff with a little digging...

 

Link to comment
Share on other sites

With that said, seems people are still willing to take the risk as not long ago the DX VF-1D& Fan Racer was put back on preorder with immediate payment requested...And well, people still took the chance. I'd missed out on it but not willing to get stressed out with them until/if they ever get their sh*it together, even though I did eventually receive my stuff, it was stressful af....Not to mention the impossibility to contact them whatsoever via ticket, live service or phone....

Link to comment
Share on other sites

10 hours ago, Kinzoku VF said:

With that said, seems people are still willing to take the risk as not long ago the DX VF-1D& Fan Racer was put back on preorder with immediate payment requested...And well, people still took the chance. I'd missed out on it but not willing to get stressed out with them until/if they ever get their sh*it together, even though I did eventually receive my stuff, it was stressful af....Not to mention the impossibility to contact them whatsoever via ticket, live service or phone....

I still have a coupon with them I'm tempted to use to order something and file paypal claim if they fail to deliver just to get my money back. :ph34r:

Link to comment
Share on other sites

5 hours ago, eXis10z said:

I still have a coupon with them I'm tempted to use to order something and file paypal claim if they fail to deliver just to get my money back. :ph34r:

Although they are still putting new items everyday, the site is becoming buggy (mostly pic pbs and removal of any ways of communication with them). Not sure what I would do personally if I still had a coupon? Probably wait until there's something I truly wanted.

On the other hand....it's not that difficult to find stuff to buy, I'd more than likely end up using it ( in case they go bust or something...)

Link to comment
Share on other sites

Hey, long time lurker. Thought you guys might find this interesting. Message was in response to me asking for a status update on my DX Roy and TV Super parts pre-orders and order status has changed to shipped.

ny-message.JPG

Link to comment
Share on other sites

On 4/5/2021 at 6:23 PM, greenhorn said:

Hey, long time lurker. Thought you guys might find this interesting. Message was in response to me asking for a status update on my DX Roy and TV Super parts pre-orders and order status has changed to shipped.

ny-message.JPG

When did you send a ticket regarding these?  Great news in general though.  Gives me hope.

Edited by ps99042
Link to comment
Share on other sites

Yeah checkout their facebook and twitter feeds.  Many many customers still complaining about un-shipped orders and radio silence on support tickets.

 

Really sucks, I liked shopping at NY.

Link to comment
Share on other sites

  • 2 weeks later...

Maybe there is a ray of hope.  I opened 8 separate tickets with NY that I never recieved a response to, spoke to online "support" several times with the standard "you will be contacted" jargon concerning TV Fast Packs I never recieved after also paying additional fees for shipping.  Which is funny because they responded iimmediately about that and were glad to take more money for shipping before the release date.  After that radio silence. 

 

 I just wrote it off as a loss vowing to never spend cash with them again seeing several members here in the same boat as well as their FB page flooded with similar complaints.

 

This morning I recieved an email from them apologizing for the delay.  They indicated they were going to try and ship soon but April 29 - May 5 is Golden Week and it's possible that shipping will occur after the holiday.  My order finally moved to processing.

 

Curious if anybody also got a notification.

Link to comment
Share on other sites

I notic they have quite a number of pre-orders that require full payment whereas other retailers only ask for payment upon release. This is a cause of concern as they used to require upfront payment for only TWE stuff and not the normal ones. Are they trying to get the most money before shutting down?

Edited by eXis10z
Link to comment
Share on other sites

The only problem with paying up front is when they can't deliver the product.  I'm still waiting for my DX Kakizaki and couple Gundam Robot Spirits that I paid in full but still say pre-order for release in 2020...

Edited by ps99042
Link to comment
Share on other sites

Posted (edited)

Resurrecting an old thread because this might help those who got screwed by NY, or maybe we can put the screws to them.

I pre-ordered the Super Dimension Fortress Macross - DX Chogokin Movie VF-1 Strike / Super Parts Set - Limited Edition 7Jun2019 and still haven't received a response from NY.  Strange because I ordered a missile pack after this and they actually sent those.  Anyway, for those that got screwed by NY:

If you don't speak Japanese, you will need the assistance of someone who speaks Japanese.

My wife called NY an hour before closing and it went straight to VM, so she called the Ehime Consumer Affairs Center in Ehime, Japan (where NY is located).

http://www.kokusen.go.jp/map/38/center0126.html

(089) 925-3700

Looks like they have an e-mail address at this local level, but it will probably be the same, Japanese required:

seikatu-center@pref.ehime.lg.jp

There is also a National hotline that may have English services but I'm not 100% sure:

03-3446-1623

Spoke to someone who has opened a case to investigate.  I would suggest the more cases against them, the better, so they can see the severity of the fraud.

Not sure if I will see my money back, definitely not counting on NY actually having the DX Chogokin Super/Strike parts, but at least this might be a step to get this fraudulent company shut down and prevent them from victimizing more people.

Things they will ask for:

Company name

Company website

Name of the item you ordered, description of the item you ordered, your order number, method of payment.

What attempts have you made to receive your goods and what you have done to acquire a refund

Probably some other stuff, but it would be good to have this stuff ready when they ask.

Anyways, my wife will call her back next week to follow up, we'll see......

 

 

Edited by peter
Link to comment
Share on other sites

5 hours ago, peter said:

Resurrecting an old thread because this might help those who got screwed by NY, or maybe we can put the screws to them.

I pre-ordered the Super Dimension Fortress Macross - DX Chogokin Movie VF-1 Strike / Super Parts Set - Limited Edition 7Jun2019 and still haven't received a response from NY.  Strange because I ordered a missile pack after this and they actually sent those.  Anyway, for those that got screwed by NY:

If you don't speak Japanese, you will need the assistance of someone who speaks Japanese.

My wife called NY an hour before closing and it went straight to VM, so she called the Ehime Consumer Affairs Center in Ehime, Japan (where NY is located).

http://www.kokusen.go.jp/map/38/center0126.html

(089) 925-3700

Looks like they have an e-mail address at this local level, but it will probably be the same, Japanese required:

seikatu-center@pref.ehime.lg.jp

There is also a National hotline that may have English services but I'm not 100% sure:

03-3446-1623

Spoke to someone who has opened a case to investigate.  I would suggest the more cases against them, the better, so they can see the severity of the fraud.

Not sure if I will see my money back, definitely not counting on NY actually having the DX Chogokin Super/Strike parts, but at least this might be a step to get this fraudulent company shut down and prevent them from victimizing more people.

Things they will ask for:

Company name

Company website

Name of the item you ordered, description of the item you ordered, your order number, method of payment.

What attempts have you made to receive your goods and what you have done to acquire a refund

Probably some other stuff, but it would be good to have this stuff ready when they ask.

Anyways, my wife will call her back next week to follow up, we'll see......

 

 

This sounds like a good idea...would be nice if a single case could also include all of the other order numbers from MW members that got robbed

Link to comment
Share on other sites

18 hours ago, peter said:

Resurrecting an old thread because this might help those who got screwed by NY, or maybe we can put the screws to them.

I pre-ordered the Super Dimension Fortress Macross - DX Chogokin Movie VF-1 Strike / Super Parts Set - Limited Edition 7Jun2019 and still haven't received a response from NY.  Strange because I ordered a missile pack after this and they actually sent those.  Anyway, for those that got screwed by NY:

If you don't speak Japanese, you will need the assistance of someone who speaks Japanese.

My wife called NY an hour before closing and it went straight to VM, so she called the Ehime Consumer Affairs Center in Ehime, Japan (where NY is located).

http://www.kokusen.go.jp/map/38/center0126.html

(089) 925-3700

Looks like they have an e-mail address at this local level, but it will probably be the same, Japanese required:

seikatu-center@pref.ehime.lg.jp

There is also a National hotline that may have English services but I'm not 100% sure:

03-3446-1623

Spoke to someone who has opened a case to investigate.  I would suggest the more cases against them, the better, so they can see the severity of the fraud.

Not sure if I will see my money back, definitely not counting on NY actually having the DX Chogokin Super/Strike parts, but at least this might be a step to get this fraudulent company shut down and prevent them from victimizing more people.

Things they will ask for:

Company name

Company website

Name of the item you ordered, description of the item you ordered, your order number, method of payment.

What attempts have you made to receive your goods and what you have done to acquire a refund

Probably some other stuff, but it would be good to have this stuff ready when they ask.

Anyways, my wife will call her back next week to follow up, we'll see......

 

 

Sucks that it’s come to this.

Link to comment
Share on other sites

On 5/7/2021 at 3:54 AM, peter said:

Resurrecting an old thread because this might help those who got screwed by NY, or maybe we can put the screws to them.

I pre-ordered the Super Dimension Fortress Macross - DX Chogokin Movie VF-1 Strike / Super Parts Set - Limited Edition 7Jun2019 and still haven't received a response from NY.  Strange because I ordered a missile pack after this and they actually sent those.  Anyway, for those that got screwed by NY:

If you don't speak Japanese, you will need the assistance of someone who speaks Japanese.

My wife called NY an hour before closing and it went straight to VM, so she called the Ehime Consumer Affairs Center in Ehime, Japan (where NY is located).

http://www.kokusen.go.jp/map/38/center0126.html

(089) 925-3700

Looks like they have an e-mail address at this local level, but it will probably be the same, Japanese required:

seikatu-center@pref.ehime.lg.jp

There is also a National hotline that may have English services but I'm not 100% sure:

03-3446-1623

Spoke to someone who has opened a case to investigate.  I would suggest the more cases against them, the better, so they can see the severity of the fraud.

Not sure if I will see my money back, definitely not counting on NY actually having the DX Chogokin Super/Strike parts, but at least this might be a step to get this fraudulent company shut down and prevent them from victimizing more people.

Things they will ask for:

Company name

Company website

Name of the item you ordered, description of the item you ordered, your order number, method of payment.

What attempts have you made to receive your goods and what you have done to acquire a refund

Probably some other stuff, but it would be good to have this stuff ready when they ask.

Anyways, my wife will call her back next week to follow up, we'll see......

 

 

Any chance you and your wife would help facilitate our claims through this process?

 

I've got a mountain of emails and documentation but have nobody to assist with the language barrier.

(And you/wife would obviously be paid for the time spent helping)

Link to comment
Share on other sites

When did they remove their live chat option?

It's crazy that some people are still prerodering Macross stuff from them.

Link to comment
Share on other sites

21 hours ago, UN Spacy said:

When did they remove their live chat option?

It's crazy that some people are still prerodering Macross stuff from them.

Not that "Chat" was ever helpful to begin with, but they removed it back in late January, early Feb.  The last chat transcript evidence chain I have is from 1/29.


And I have NO idea why anyone would order anything from them.

Link to comment
Share on other sites

23 hours ago, UN Spacy said:

When did they remove their live chat option?

It's crazy that some people are still prerodering Macross stuff from them.

About mid march? i remember bombarding their live support everyday asking to reply for my multiple ticket. Their answer always the same "We will escalate your concern and our team will reply to your ticket soon" then suddenly their live chat feature gone.

Not long after there's something wrong with their site like some missing picture on their product and  missing link to their product in my order history for example.

Link to comment
Share on other sites

Just as a follow up.  It does look like Nippon is at least trying to right their ship.  I just got my shipping notification for my tv super parts.  Still, I will believe it when. I see it.

 

I hope other get signs their orders are going to ship as well.

Link to comment
Share on other sites

I've had the ferry tracking page kept refreshing for a couple of months now.. don't know what sort of timeframe I'm looking at, but there's been no update past early March.  Not really unexpected.. but I'm hoping there's some update for it soon.

Link to comment
Share on other sites

Just got them.  I am very shocked.  Although I am glad they honored the deal, this is my last purchase with them.  Only sharing my story in hope that others also waiting at least see that NY is some what trying.

20210524_160433.jpg

Link to comment
Share on other sites

Posted (edited)

Wow congrats. I hope I get something at some point. I have so much credit and unshipped merch from NY :/

Edited by spacemanoeuvres
wrods
Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

×
×
  • Create New...