neoexcaliber Posted May 24, 2016 Share Posted May 24, 2016 I got a reply to my email to CDJ. Looks like they're providing replacement. NY remains the worst... for now. Quote Link to comment Share on other sites More sharing options...
Guest davidwhangchoi Posted May 24, 2016 Share Posted May 24, 2016 (edited) I got a reply to my email to CDJ. Looks like they're providing replacement. cdj.jpg NY remains the worst... for now. First of all, we are sorry that we couldn't contact you sooner.We've just got the replacement parts from the supplier. We will send it to you as new order 10108104286, it will be shipped by SAL to the same address. Of course, we won't charge anything from you this order. The order will enter in shipping process tomorrow. Should you require any other assistance, please feel free to contact us again. i got the same message above this morning: except on my account page: they said they tried charging my card but it was declined. lol anyways, glad this is resolved. love CDjapan! they're the best Edited May 24, 2016 by davidwhangchoi Quote Link to comment Share on other sites More sharing options...
yman1437 Posted May 24, 2016 Share Posted May 24, 2016 Just got this from cdj. They are sending the replacement part FREE!!! I didn't expect that.... Now that's customer service. --------- Hi Thank you for your e-mail First of all, we are sorry that we couldn't contact you sooner. We've just got the replacement parts from the supplier. We will send it to you as new order 10108104282, it will be shipped by SAL to the same address. Of course, we won't charge anything from you this order. The order will enter in shipping process tomorrow. Should you require any other assistance, please feel free to contact us again. -------- Thanks for the heads up. It showed up in my order list too as "order received". I suppose they will request payment soon... Quote Link to comment Share on other sites More sharing options...
Scyla Posted May 25, 2016 Share Posted May 25, 2016 I finally got my YF-29 from NY through customs. I have to say it is in a much nicer shape than my YF-29 30th Anniversary that I got also from NY a few years ago. The 30th Anniversary feels like they send me a unit that they got sent back due to too many QC issues. It has mis-molded parts, plenty of paint issues and super loose hip joints. Of course the marking on the shoulder of the Alto one says SWS. I've opened a new ticket with NY and try to get an answer out of them.... I really wished I had the chance to get a preorder in with HLJ or CDJ. I hope the Delta Valkyries don't sell out in a heartbeat so I can order from my preferred retailers. It is additional sad that the package was caught by customs so I had to pay an extra $45 of fees and sales tax. -.- Quote Link to comment Share on other sites More sharing options...
neoexcaliber Posted May 26, 2016 Share Posted May 26, 2016 HLJ is sending me a replacement shoulder via EMS. That's nice of them since the other retailers are using SAL. Quote Link to comment Share on other sites More sharing options...
Guest davidwhangchoi Posted May 26, 2016 Share Posted May 26, 2016 HLJ is sending me a replacement shoulder via EMS. That's nice of them since the other retailers are using SAL. Quote Link to comment Share on other sites More sharing options...
F360 Posted May 26, 2016 Share Posted May 26, 2016 HLJ is sending me a replacement shoulder via EMS. That's nice of them since the other retailers are using SAL. They know how important a corrected "SMS" shoulder means to us. Quote Link to comment Share on other sites More sharing options...
Loop Posted May 26, 2016 Share Posted May 26, 2016 Has anyone sent the link from Bandai to NY about this shoulder issue?? Maybe they don't understand what is going on with it. Quote Link to comment Share on other sites More sharing options...
Scyla Posted May 26, 2016 Share Posted May 26, 2016 (edited) I sent it to them here is there respond: Date: 2016-05-26 10:16:22 Name: Fiona Message: Hello Thank you for your messageUnfortunately we don't know if we will able to get this piece, we will see with BandaiPlease don't hesitate to send another message if you need anything else.Kind RegardsNippon-yasan.comCustomer Service Edited May 26, 2016 by Scyla Quote Link to comment Share on other sites More sharing options...
Loop Posted May 27, 2016 Share Posted May 27, 2016 That response sounds better than the ones I have heard previously. Hopefully that does the trick for the people that bought from NY, please keep us informed of the results! Quote Link to comment Share on other sites More sharing options...
Sandman Posted June 1, 2016 Share Posted June 1, 2016 I sent it to them here is there respond: Thats a better response than i got. They flatly said no they couldn't get the part. It was the same rep Fiona too. Quote Link to comment Share on other sites More sharing options...
Loop Posted June 1, 2016 Share Posted June 1, 2016 I generally never have problems with "Fiona". Quote Link to comment Share on other sites More sharing options...
Sandman Posted June 1, 2016 Share Posted June 1, 2016 I find her answer to everything to be NO when she bothers to reply that is. Quote Link to comment Share on other sites More sharing options...
F360 Posted June 1, 2016 Share Posted June 1, 2016 Story time: I received my fedex box from HLJ. don't see the replace part in the shipping box. no biggie, I heard HLj already put in the YF-29 box. Opens the YF-29 box. hmm, it's not under here, it's not under there. . recheck the shipping box. nope , nothing. . better calm myself down before writing a nice email. Received an quick reply that my YF-29 is from a batch that already have the corrected shoulder and that I should verify. Some transformation sounds later , sure enough, it already have the corrected should installed. So if yours is from a late batch, it's very likely that Bandai corrected the issue before shipping it to the store. Don't flip your coffee table just yet Quote Link to comment Share on other sites More sharing options...
mickyg Posted June 1, 2016 Share Posted June 1, 2016 So if HLJ hasn't shipped your YF-29 order yet, are we assuming you're out of luck? Mine hasn't shown up in PW yet and I'm starting to assume it's a VF-25S deja vu moment. Quote Link to comment Share on other sites More sharing options...
Mr Bomber Posted June 1, 2016 Share Posted June 1, 2016 i am still waiting for hlj to fulfill my YF-29 order ; ; Quote Link to comment Share on other sites More sharing options...
Guest davidwhangchoi Posted June 1, 2016 Share Posted June 1, 2016 i want an incorrect onew/ replacement on the side, it will be worth more as a collector. Quote Link to comment Share on other sites More sharing options...
chyll2 Posted June 1, 2016 Share Posted June 1, 2016 i want an incorrect onew/ replacement on the side, it will be worth more as a collector.lol this is true. Quote Link to comment Share on other sites More sharing options...
Alberich Posted June 2, 2016 Share Posted June 2, 2016 i am still waiting for hlj to fulfill my YF-29 order ; ; I'm in the same boat, also because of this I can't pull the trigger in something else. Quote Link to comment Share on other sites More sharing options...
matic Posted June 2, 2016 Share Posted June 2, 2016 Thanks for the heads up with CDJ. Really impressed with there customer service. Quote Link to comment Share on other sites More sharing options...
F360 Posted June 2, 2016 Share Posted June 2, 2016 i want an incorrect onew/ replacement on the side, it will be worth more as a collector. I wanted that too, but Bandai was too fast to fix the issue, they didn't even give me a chance, shipping me a pre-corrected one. Quote Link to comment Share on other sites More sharing options...
Sandman Posted June 2, 2016 Share Posted June 2, 2016 Well you could ship me the corrected part and I'll send you the wrong one Quote Link to comment Share on other sites More sharing options...
Guest davidwhangchoi Posted June 2, 2016 Share Posted June 2, 2016 I wanted that too, but Bandai was too fast to fix the issue, they didn't even give me a chance, shipping me a pre-corrected one. LOL Quote Link to comment Share on other sites More sharing options...
F360 Posted June 2, 2016 Share Posted June 2, 2016 Well you could ship me the corrected part and I'll send you the wrong one ah.. but I wanted both . Quote Link to comment Share on other sites More sharing options...
Alberich Posted June 13, 2016 Share Posted June 13, 2016 Update time about HLJ and May pre-orders, just asked some days ago and I received this message: Hi, Client Thanks for writing! We're very sorry, but we received a much smaller shipment of BAN968698 DX Chogokin YF-29 Durandal Valkyrie Alto Saotome Custom Variable Fighter than we ordered. Orders are filled in exact chronological order, and we're afraid stock ran out before your order and the orders of some other customers could be filled. We have stopped accepting new orders for this item, but are keeping your order on file as we try to get more stock to fill it. In addition, more will become available if any of the orders currently in payment processing become cancelled for non-payment. If it turns out we're unable to get more stock to fill your order, our order department will e-mail you. In the meantime, if you would prefer to seek it elsewhere, the My Account system (accessible by clicking "My Account" on the top right of pages on http://www.hlj.com) will allow you to cancel an item anytime before it enters payment processing. Thanks very much for your patience, and for your business with us! Best Regards, Mark Kutsugi HobbyLink Japan http://www.hlj.com Quote Link to comment Share on other sites More sharing options...
technoblue Posted June 13, 2016 Share Posted June 13, 2016 Yeah, I started losing hope with the last update. And then when cdjapan had stock and I didn't bite, I decided that I really didn't need this Valkyrie at all. There are too many good things on the horizon. Those of you who are still waiting for HLJ have one less obstacle/person in line ahead of you. Quote Link to comment Share on other sites More sharing options...
Sandman Posted June 13, 2016 Share Posted June 13, 2016 Just get it from mandarake instead: https://order.mandarake.co.jp/order/detailPage/item?itemCode=1044624489&ref=list Quote Link to comment Share on other sites More sharing options...
no3Ljm Posted June 13, 2016 Share Posted June 13, 2016 Just get it from mandarake instead: https://order.mandarake.co.jp/order/detailPage/item?itemCode=1044624489&ref=list True. But I like the SWS version more because of its rarity. That's why I'm still waiting from HLJ. Hehehe. But to be honest, I rather wait for HLJ on this one since there's a big chance that joints are tighter on this reissue than the first ever Alto 29 release and has that fixed joint bar for Gerwalk mode for sure. Quote Link to comment Share on other sites More sharing options...
Sandman Posted June 14, 2016 Share Posted June 14, 2016 The one at the link i posted is the new one with SWS error and all. Quote Link to comment Share on other sites More sharing options...
no3Ljm Posted June 14, 2016 Share Posted June 14, 2016 The one at the link i posted is the new one with SWS error and all. You're right. Didn't notice at first since I didn't change the page to english. Hehehe. My bad. Quote Link to comment Share on other sites More sharing options...
Bub Posted June 15, 2016 Share Posted June 15, 2016 Even this reissue on display has the "SWS" shoulder... OT, on another store I saw this YF-30 also with a "SWS" on its left shoulder. 25 Days after, on the same display is the YF-29 with the corrected shoulder: Quote Link to comment Share on other sites More sharing options...
spanner Posted June 15, 2016 Share Posted June 15, 2016 i guess im not so fussed about the wonky logo.. its the wonky head lasers on some of the DX Valks that intensely bothers me more so! Quote Link to comment Share on other sites More sharing options...
no3Ljm Posted June 15, 2016 Share Posted June 15, 2016 Actually, I also gave up on HLJ as well for this Valk. But I still kept my PO, you know, just in case. I've wanted to buy the ones from Mandarake but I still have a lot of preorder stuff. And like technoblue said, there's more interesting stuff in the horizon compared to this Valk. But I still going to bite it if HLJ will email me saying that it's already available. Quote Link to comment Share on other sites More sharing options...
VF-Zer0S Posted June 15, 2016 Share Posted June 15, 2016 Actually, I also gave up on HLJ as well for this Valk. But I still kept my PO, you know, just in case. I've wanted to buy the ones from Mandarake but I still have a lot of preorder stuff. And like technoblue said, there's more interesting stuff in the horizon compared to this Valk. But I still going to bite it if HLJ will email me saying that it's already available. Exact same boat. Quote Link to comment Share on other sites More sharing options...
Loop Posted June 15, 2016 Share Posted June 15, 2016 I also cancelled my order for the alto 29. I already have one, but figured why not. If I was able to get it cool if not, no worries. Quote Link to comment Share on other sites More sharing options...
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