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Dangard Ace

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Besides S&H, what else could he add on? :blink:

Have you tried contacting Toy-Wave for a refund or an exchange? Maybe one of their packers was new and accidently shipped out a return as new. Before DA adds Toy-Wave to the blacklist, I think Ken should be given the chance to remedy the situation. But if he blows you off, then he definitely deserves to be added.

he charged me $63.60 + 4%(paypal) = $66.14

the actual shipping charge was $421.50 HKD = $54.12USD basically he gouged me for $12.

again i wouldn't have minded had i actually got a new one, had he actually packed the items with a sufficient amount of bubble wrap, and had it arrived in a timely fashion, but 2 weeks for EMS shipping on a used/broken valk is too much for anyone to swallow.

i would ask for a refund/exchange but i'm not trying to pay for looking at the item. basically after this whole ordeal, i would have to pay for shipping twice. a valk that cost me $200+, will now run me $260+. i'm not having any pipe dreams of this dude paying to have it shipped back and replacing it with a new one.....thats if i even get an actual new one.

and hoenstly, its not just me that had a problem, jenius had his problems as well a few other people who would like to remain anonymous.

my apologies to the board if i'm a bit worked up. i'm trying to stay calm but its hard(at least for me) to not get emotional when stuff like this happens.

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It is more risky to buy item from foreign ebay seller. The worst case scenario. Paypal only help the buyer getting back the money less the expensive international shipping cost to return the item with tracking feature. United States Post Office only provide tracking feature when you do Express Mail on foreign package. This nightmare happened to my firend. He ends up not returning the bad item to foreign seller even he won the dispute from Paypal.

I nominate gopengo be a BAD DISHONEST seller.

He listed a used VF-1J on eBay but he said it is NEW on his auction.

http://cgi.ebay.com/1981-Takatoku-Macross-...emZ280181526725

He listed a used GBP-1S on eBay but he said it is NEW on his auction.

http://cgi.ebay.com/1981-Takatoku-Macross-...emZ280181523133

He listed a yellowing VF-1S with GBP-1S armor but he said it is NEW on his auction.

http://cgi.ebay.com/1981-Takatoku-Macross-...emZ280180918383

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Dear all!

I think it is time for me to stand out and clear some trouble that created by one of your members.

I think after this years od service to your, will any body thinks that Toy-wave will sell your a Damage and second hand toys without notice your?

Yamato HK send us a Macross with inter box open, I think my staff got no way to know it when they are packing the item. How your feel?

Honest and good service is always our goal, althrough Toy-wave's price some times is higher then the others but we always provide good service. How your feel?

Just feel unfair after so many years (5years) hard work and now being damage by one of your. Can feel me?

I am so upsad and angry.... I need your's Justice!

Thanks!

Toyman

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and hoenstly, its not just me that had a problem, jenius had his problems as well a few other people who would like to remain anonymous.

Just to clarify, I did experience the inflated shipping costs and a long delay on shipping. I was charged over $100 for EMS and the items apparently weren't shipped for a couple weeks. My items were all new and in decent shape though and that's why I didn't bother with the blacklisting.

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Dear all!

I think it is time for me to stand out and clear some trouble that created by one of your members.

I think after this years od service to your, will any body thinks that Toy-wave will sell your a Damage and second hand toys without notice your?

Yamato HK send us a Macross with inter box open, I think my staff got no way to know it when they are packing the item. How your feel?

Honest and good service is always our goal, althrough Toy-wave's price some times is higher then the others but we always provide good service. How your feel?

Just feel unfair after so many years (5years) hard work and now being damage by one of your. Can feel me?

I am so upsad and angry.... I need your's Justice!

Thanks!

Toyman

:rolleyes:

this is rich coming from the guy who actually filed a claim against me, considering i'm the one that got screwed over.

i paid for a new item, you shipped me a used item.

are you denying that the item you shipped me was USED, damaged, and or broken?

i'm not saying you did it on purpose but your company did in fact ship out a used/broken item to me.

i took pictures of everything that was worng with it and sent them to you as you requested, then shipped the item back.

after all this BS and all the time its taken, i simply wanted a refund which you refused to give me even though i shipped the damaged item back. somehow that just doesn't seem right to me.

we were in the dispute stage of paypal then YOU escalated to a claim with paypal.

you've been in business a long time i completely respect that, but when you/your company makes an error and your customer ships the item back, the next step is to issue a refund but instead you filed a claim with paypal.

sorry but you're 100% in the wrong.

i can't speak for all the members here but if anyone is interested in doing business with a company that ships out used toys and new, then asks you to ship it back, then refuses to issue a refund, then files a claim with paypal, please feel free to shop at toy-wave. those guys will treat you right! :rolleyes:

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No way! I dealt with Toy-Wave many, many times, and it was a great experience every time. He even sent me free stuff once. A cute little gift! Ken and York are usually great! What is going on Ken? It has been a while since I prchased anything there(no Money), and I was about to order a some more stuff...

I can't believe this....,

I can't believe this...

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Dear all!

I think it is time for me to stand out and clear some trouble that created by one of your members.

I think after this years od service to your, will any body thinks that Toy-wave will sell your a Damage and second hand toys without notice your?

Yamato HK send us a Macross with inter box open, I think my staff got no way to know it when they are packing the item. How your feel?

Honest and good service is always our goal, althrough Toy-wave's price some times is higher then the others but we always provide good service. How your feel?

Just feel unfair after so many years (5years) hard work and now being damage by one of your. Can feel me?

I am so upsad and angry.... I need your's Justice!

Thanks!

Toyman

Actions speak louder than words. From what I have read you need to take some positive action in regards to Do Not Disturb. I think you will find you won't need to campaign for yoursef if you do the right thing.

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all BS aside, shipping times, claims, and all that other madness, one fact still remains....

YOU SHIPPED ME A USED/BROKEN TOY!

my only 2 responsibilities as a buyer are 1. to place the order. 2. pay in a timely fashion. thats the only thing i can do as a buyer.

whatever the case maybe, the reason i asked for the refund is this...

Hi

Item has received and now we are investigating on weather should send

u a refund or replacement of new ones

We have open the box and those defects you refer is not that

conspicuous as we expected, but we will refer this to Yamato HK for anexchange

Also even we are able to send the exchange item to u, it will reach

over your side after new year because the post cut off date to US

closed today.

i placed my order on november 15th, its now december 13th but now they want me to wait another month to get what i paid for.

maybe i'm crazy but anyone else see something wrong with this?

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all BS aside, shipping times, claims, and all that other madness, one fact still remains....

YOU SHIPPED ME A USED/BROKEN TOY!

my only 2 responsibilities as a buyer are 1. to place the order. 2. pay in a timely fashion. thats the only thing i can do as a buyer.

whatever the case maybe, the reason i asked for the refund is this...

i placed my order on november 15th, its now december 13th but now they want me to wait another month to get what i paid for.

maybe i'm crazy but anyone else see something wrong with this?

Ummmmmmm yeah.....that would be a HUGE problem to me too for someone else's F*** UP!!! Nominate this person to the BLACKLIST!!!

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all BS aside, shipping times, claims, and all that other madness, one fact still remains....

YOU SHIPPED ME A USED/BROKEN TOY!

my only 2 responsibilities as a buyer are 1. to place the order. 2. pay in a timely fashion. thats the only thing i can do as a buyer.

whatever the case maybe, the reason i asked for the refund is this...

i placed my order on november 15th, its now december 13th but now they want me to wait another month to get what i paid for.

maybe i'm crazy but anyone else see something wrong with this?

Can you just reverse the charges on your CC? If so I would do that and be done with it. Not only have they screwed you out of some money they are now screwing you out of time.

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toy-wave used to be an honest player on the board...but I dunno what to say when I read DND posts here.

The last time I bought from Ken, he gave me 2 shipping options, one for ground and the other airmail. I was under the impression that the item will be sent in a box but I was wrong. It was sent wrapped with thin shell paper and bubble wraps. The item arrived with a big dent on the box right at the bottom. I asked him why he didnt send it in a box. He answered because I didnt ask him to do that...then he mentioned that there are 2 container options, which he didnt care to explain when I asked for his shipping quote <_< . Luckily the toy was undamaged..but still, it would have been better to have a minty box and all. But I received the item in a timely manner. But maybe that's because I wanted it to be shipped to Malaysia. But anyways, I havent shop there for quite a bit now as Im a bit tight on my budget now. Just started school (again!) and will be done in a couple of years.

just my little rant.

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DA,

no problem, here are the pics...

http://www.maj.com/cgi-bin/gallery.cgi?f=162207

----------------------------------------------------------------------

ken/toy-wave,

as far as ruining your good name, you did a fine job of doing it to yourself. filing claims against your customers is not the best way to go about "getting justice". if anything, that one action alone hurt your credibility here more than any of the comments in this thread, our emails, and our posts on paypal.

please feel free to PM me or email me if you'd like to discuss it further. as i stated right from the beginning, "i'll gladly ammend my post when this transaction is complete and both parties are satisfied with the outcome". i'm not sure what you need for me to do to be satisfied? but me, all i wanted is my refund, i don't even want an apology, i just want this to be over and move on with my life.

-----------------------------------------------------------------------

to the rest of you guys,

while i really appreciate the community trying to help me out, this is between me and toy-wave. as much as i'm pissed about this whole deal, i don't want this turning into a witch hunt and i'm sure the admins/mods and other members of the community would also like to keep it that way. again, many thanks for chiming in guys but if you got questions or comments, please feel free to PM me.

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I remember back in 2005 when I ordered two Binaltechs (BT-17s) from imageanime.com, upon opening the box the two pieces have dented and crunched-up the clear plastic windows.

I took photographs and and sent them the problem. They didn't want to pay shipping/handling, and would not budge about it. I ended up paying for shipping thrice: ship first, ship return and shipping again.

I should have cancelled the order but I couldn't find those two BTs for the price they were selling them. But just thinking about it, all the money spent, I could have bought them somewhere else.

But the point I wanted to show and tell imageanime.com is that they should not send out damaged goods, and at least cover some charges. I'm never buying from them again.

Customer service counts; take a hit sometimes. If there's a problem with an order or two, fix it...because the customer will always come back. Longevity and customer relations count a lot more than the quick easy buck.

I hope this helps Toy-Wave.

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well heres a news flash from the paypal employee i spoke to today...and he was actually a nice guy.

1. if you buy anything using paypal thats NOT through ebay, you're not protected in regards to receiving broken items or "not as described". basically you're SOFL if anything is wrong unless you buy the item through ebay.

2. apparently when toy-wave(or any seller) that escalates a dispute to a claim, the claim is automatically dismissed in his favor and his only penalty is having a negative mark towards his paypal record.

3. you should NOT pay for mutliple items with one payment. if you buy 3 items, you should make 3 individual payments for each item. otherwise if you have a problem, the seller can keep all your money instead of the one item you might have a problem with.

4. don't ship anything back that you didn't purchase through ebay otherwise this is exactly what can happen to you. del-con, insurance, etc, means nothing. paypal will automatically side in favor of the seller unless the item is purchased through ebay.

5. according to paypal, toy-wave has had numerous negative marks in regards to this very situation. toy-wave is "a really smart thief"(as stated by the paypal employee) as hes done the same thing on several occassions.

6. apparently hes done the ship 1 good item and ship 1 bad item more than once and gotten away with before.

7. toy-wave has the item i returned and gets to keep all my money and theres nothing i can do about it.

i thought i was being somewhat reasonable but in light of all the info i obtained from paypal, toy-wave should be blacklisted for all of eternity.

anyone else want to shop with toy-wave now?

anyone else want to defend this scumbag?

Edited by do not disturb
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A point of clarification here, does Yamato only use one tape strike on their plastic inserts? The Shin I got from Toywave had like three tape strikes on each side IIRC. That was also the toy that had the Ghost that had an odd bent fin on it. I've sold that toy or else I'd have to inspect it more thoroughly to see if it weren't a return... Great, I hope I didn't pass on a lemon after just giving it a quick once over.

DND, you need to name your pictures better so we know what we're looking at! You were trying to take pictures of nail polish on the hinge right?

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A point of clarification here, does Yamato only use one tape strike on their plastic inserts? The Shin I got from Toywave had like three tape strikes on each side IIRC. That was also the toy that had the Ghost that had an odd bent fin on it. I've sold that toy or else I'd have to inspect it more thoroughly to see if it weren't a return... Great, I hope I didn't pass on a lemon after just giving it a quick once over.

DND, you need to name your pictures better so we know what we're looking at! You were trying to take pictures of nail polish on the hinge right?

yes yamato only uses one piece of tape, 4 pieces in total, one piece on each side of the plastic tray.

considering what i know now, he definitely shipped you a lemon and figured you'd never pay to have it shipped back. and if you did ship it back, he'd would've probably screwed you out of your money and the item, just like he did to me.

sorry i didn't have time to name them and post a blurb under each one, i got this job that expects me to work time to time. :p

yes those are pics of the 4 re-taped sides, nail polished areas, as well as the missile attachment points that are all 'stress white' from when someone who didn't know what they were doing, forced the missiles onto it.

whatevs, i'm over it. i knew something like this would happen.

2007 has not been a good year for me in many ways, this is just icing on the cake.

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I thought cc companies in the end had the final say. If you complain to your cc cant they just cancel the charges? I remember buyers doing that to me when they thought they had ID theft and this was despite the fact I had confirmed addresses, went through ebay, and had signature confirmations. It all worked out in the end when they realized they did in fact order stuff through me. But the cc companies through paypal froze funds and reimbursed them with it. Hope this helps.

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I called my friend who is a Robotech fan. He bought something from another Hong Kong seller named apes_hk97 on eBay. He did exactly as you said. He sent one good and one bad item (his auctions show 2 good items) based on the same PayPal invoice. Apparently, those Hong Kong sellers know the rules very well and take advantage from us!

I nominate apes_hk97 as a bad seller.

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............. jenius had his problems as well a few other people who would like to remain anonymous..............

My friend is one of those anonymous victims........bought a SIC figure with a crappy toy box, Toy-wave promised to ship a replacement when they had it restocked, never happened, was just told that the item was sold out. A month later, I saw the item was available in their web site (selling for even higher price/ labelled as "rare" item). They didn't even bother to contact my friend regarding this replacement, just want to sell the retock item to another sucker. I have never bought anything from them, yet, judging from my friend's purchase experience, they are only my last resort.

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7. toy-wave has the item i returned and gets to keep all my money and theres nothing i can do about it.

I've likely missed this someplace, but did you pay with a regular credit card through paypal?

If so, file a dispute with your credit card company.

It'll tick paypal off and there's a decent chance they'll close your account (so if you have any cash in it, clear it first), but you should be refunded via your credit card company.

Unfortunately, Paypal is a borderline scam in itself, so the 'burning bridges' option may be your only recourse if you want your money back.

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7. toy-wave has the item i returned and gets to keep all my money and theres nothing i can do about it.

Possibly. If you have your paypal setup to work from a credit card, you may have a final option outside the system. You have to talk to your credit card company and be very specific when asking them how the charge dispute system works, especially with regard to a receipt. This may prove a viable alternative.

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Interesting to hear about the story. B))

FYI, Toy-Wave is on the Good Buyer List of DangardAce.

Good buyer list? There is no such thing. Good seller list? Yes but it's not my list. It's everyone's list and any mod can modify it.

Just to reiterate: I don't care if you had multiple good transactions in the past. If anyone screws over another member and that member nominates you to the blacklist thread you are going to be taken off the SSL and added to the blacklist if a reasonable compromise between both parties is not found.

DND: that toy is in crap condition. You're right in wanting your money back. If you paid by CC screw Paypal and get the CC to cancel the transaction. You've got evidence that the toy was in rough condition when you got it.

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Do not bother buying from Richie Bohach of www.richiesarmor.com

6 months and still waiting for completed Boba fett esb gauntlets and shin tools $240 US.

July 5/07, original order was with mohair belt, but he sent the mohair belt with wet red dye and unfinished gauntlets and shin tools. I ruined my t-shirt and I still have small pink splotches in my bathroom linoleum. I shipped back all the items four months ago and he refunded for the belt.

I had to email him every 2 months just to find out if he had forgotten my order. Two weeks ago, I emailed him to find out what's going on or ask for my money back and he said he had completed the items, but he just got married last month and that he would refund. Then a week and 1/2 go by and I email him again to cancel my refund and just ask to ship out my boba fett stuf. He says okay to ship out this monday and he would email me Monday with a tracking number. I emailed Wednesday to find out what's going on and he has yet to respond.

The only good thing about him is that he did refund me for the poorly done mohair belt. And he eventually responded to my emails. Next week, if he does not respond, then I'm just going file a mail fraud or something on him. :angry:

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I've only purchased from Toy-Wave once. I'll never purchase from him again. I ordered a VF0 w/ Ghost which was supposedly in stock. I paid for EMS shipping Approximately 45 dollars. It took 6 weeks for him to ship it to me.

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Wow, I'm really glad I checked this thread, I was about to place an order at Toy-Wave for an Ivanov. I've ordered from them once before and didn't have a problem, but all it takes to scare me away from a store is one terrible experience from a trusted forum member. I'll be avoiding Toy Wave like the plague from now on. Even if they make good on this incident somehow, there is no assurance that they'll never do it again.

DND- I agree with what others have said, try to get your money back from the CC company if possible, unless staying with PayPal is more important of course. PayPal is very convenient, but that's a lot of money to say goodbye to.

Toy-Wave- You need to understand just how much damage this incident has done to your reputation. How can keeping this one person's money be worth losing potentially DOZENS of customers? That is just absolutely shameful, disgraceful and downright dirty. And this does not only affect Toy-Wave, but it will most likely affect people's perception of HK sellers in general. A lot of people are afraid to buy from HK sellers to begin with and this does not help the matter at all.

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DnD: thanks for posting this man, you saved a lot of us from having to deal with this guy's BS.

Even if DnD paid with his paypal through a CC, he might poo out of luck. Technically, his CC only paid "paypal" so unless PayPal did something wrong, it's going to be hard to get them to do anything.

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