I agree with all the audio complaints. I can see why some people were very disappointed in this up to the point of wanting a refund. But, maybe we should keep some things in mind.
1. The impossible happened! I never thought, with all the legal web involved in it especially with Harmony Gold copyright squatting on the IP for about 35 years, that there would be an actual Macross release at all. This is absolutely groundbreaking so maybe at least BigWest should be cut some slack since this is their very first attempt to breaking the wall that had kept them out for so long.
2. This may have been rushed to just get something released in the US as quickly as possible without having a Robotech Sentinels disaster. Maybe, they thought that if they didn't get something done quickly, HG might pull some crap to stop them from releasing anything.
2. As far as I know BigWest has not had any other international releases of anything until now in the west (ironically with their name). So, there familiarity with western theaters, the language etc. may be a large learning curve for them since, they aren't exactly Sony as they are backing Robotech.
3. I had never heard of Fanthom or whoever they are. Perhaps they screwed this whole thing up and maybe, BigWest should seek out a larger company to assist them in the future or do better oversight.
4. It seems like multiple locations were less than eager to show this movie and some kids in the theaters were probably thinking, "I only have to do the bare minimum since it's only going to be just for a couple of nerds showing up." For example, the one I know about here failed to turn the lights down until a forth of the way through the movie. Maybe, there is something to the way the sound was handled by them or they put people in the room with the worst audio system.
5. Keep in mind this was dubbed in Dolby Stereo. Since, that there have been at least Dolby Surround, Dolby Digital, etc. If you have a surround sound system and you play Dolby Stereo with the wrong settings you can get a mono, stereo only, Dolby Surround II, etc. Some theaters may have poorly upmixed it or didn't do so at all.
6. Despite all of this, a lot of people who saw this for the first time, like spouses who were dragged to this, xD seemed to really enjoy it despite all of this.
6. Even if you had an awful experience, all of you and the other people who should be proud to be one of the first to watch a Macross movie in the west!
7. We got to show BigWest that there is interest in the west hopefully enough to release more material, and really make an investment in it, money and effort-wise, in the west to release what is probably a very expensive franchise to release internationally with all of the music rights, etc. So, they may have been very budget restricted and couldn't risk spending too much money only to find zero interest in the franchise.
8. Maybe the best part of it all was giving a big "F*** you Harmony Gold" for every person who showed up or at least bought tickets to show support for BigWest.