evilcat005

Something to go along with those who bought SDF1 Makuros. The package will come with the main attraction Not Monster, and 2 more not battroid. Enjoy!!

https://www.facebook.com/Lunartoystore/posts/729437187163959

Here are some comparison on their next product!

Also more pic on the FB page

https://www.facebook.com/Lunartoystore

Love all these cool photo being posted. This figure is really photogenic~!

This figure will go great with your SDF-1. Its about 20cm tall

https://www.facebook.com/Lunartoystore

What kind of light and set you use for those photo? Always want to learn to take good picture.

I think this might turn in to a Master Made thread, unless some one want to have the news credit and open a new thread for this. Here are the next news for you all.

https://www.facebook.com/Lunartoystore

Mine finally arrived yesterday. Took it out of the box, took a quick look to see if there was any damage and transformed it. Its nice figure, and good quality parts.

I noticed once you attach the stand arm to be base, it cannot be separated or least mine won't come apart.

You can, just super super hard to separate it. You might as well calling it inseparable.

Any one know where on MW form I can post about the next Master Made toy. Which is not Macross. Don't want to enrage hate for crossing the universe.

I just received my SD Makurosi....everything was perfect...thanks evilcat!!!

BW License?!?!! I don't need no stinkin' BW license!!!!!!!!! I'm Makuros!!!!

Wait till you get Metroplex, you can make some great cross over battle scene picture

I do hope their "SD" Macross venture is over....

BTW, do you know how long did it took MasterMade to produce the Makuros...from start to finish?

Just curious as to how many Macross projects we can possibly expect from MasterMade in 2015....you already mentioned the destroid pack....so maybe one transforming and one non-transforming item per year?

I hope other 3P's throw their hat in the ring soon.

They are a small group, but very talented. I don't know the ETA how long it took them to complete it, but I know normally it can take up to 6 months for one project from start to finish. I have no idea what MM's plan for 2015 is until they are near completing the project. I think other 3P's are on the side line to see if Macross field is profitable, right now no one i know is making the move other than MM.

Not sure if this is the right place for it, but here it is, the next Master Made toy

What is that? Metroplex and mini Ultra Magnus?

I hope the SD SDF-1 was a success then and they look to doing more Macross related stuff in the future.

Their macross venture is not over yet. at least thats what i understand

From the damage of the box I fully assumed the toy it self had damage as well - it literally looked like someone had sat on the corner of the box. As soon as I saw the extent of the damage to the box I didn't open it - at that point I knew I would be sending it back so what good would opening the box do?

Lunar refused to work with me on providing an exchange, so why would I open the box and risk not being able to get a refund?

If you respond with that just now to my initial email, it would of made more sense, and we would of work things out, but instead you respond with That email above. Beside, and Again i only ask you if you intent to open the box to see if it makes sense to even send you replacement box. I stated all these in the earlier threads, but to your believe, its none of my business to know the situation to help my customers.

Add to it, you don't need to open the box to get an initial feel if the product is damage, it have open window. Unless the toy was sat on and that person sat right through the 2 to 3 inch of protection, you can clearly tell if something was wrong from with the toy from the damage corner. Also, if you told me that you open the toy and it was damage i would of help you out just like how i will help out other customers. Replacement parts, exchange, or refund. Your just trying to make me sounds like some one who are trying to unload damage toys and run away. beside, I helped xrentonx out, why would i not help you guys out? You guys say Xrentonx posted on form and i didn't respond, that is because he never reached out to me through the official way yet, and I thought he got it from over sea because he say it could be done by over sea shipping. The moment i found out he got it from me i offer my help.

This little guy is FREAKING amazing!!!! I am so glad i got two, one for carrier and one as batteroid. DAMN!!! So cool. Hmmm, might have to get one more for work, lol....

Then you are going to like this! I didn't create a thread because i figure its not Macross, but this is going to be MM next product.

I provide reasonable service to all, Long as people willing to work with me. I don't believe people should get damage toy, and that is why when people encounter defective product I provide replacement part, and if that don't work, I provide full exchange, or refund. From my first responds to any issues people might have, I stated "Feel free to maintain contact with me about this situation, and I will try to help you as much as I can." I ask those question regarding if the collector want to open the box is for collector to work with me. Because some collector keep it in box never open, and if i provide replacement box it would been pointless, and from that point we would of work something else out. Instead you reply with email stating i have bad customer service, and want a full refund, which i agree to refund and then you brought it to this form.

Here is your responds to my initial email attempt to help you.

"Just to be clear, you're saying that if I return the item since you shipped it

to me damaged that I would have to pay both return shipping to you, and the
shipping back to me?

I'm fully aware that most companies expect someone returning an item to pay
return shipping, but frankly I'm quite disappointed that you expect me to
additionally pay to have the item shipped back to me when YOU sent me a
damaged item.

These are collectible toys, part of collecting these items is the box. You
seem to understand this because on your site you list the difference between a
Mint Box, C9 and C8 boxes. Also your return/exchange policy mentions box
"imperfections" which by your own definitions would be a C9 not a C8 or worse
when there is major box damage.

Take a look for yourself, I've uploaded some photos of the box damage.

In the photos you can see it's not a minor box imperfection as mentioned in

your return/exchange policy. Since there was no damage to the USPS shipping
box, you can't blame them. Obviously you sent me a damaged item.

At this point I don't even want an exchange, I want refund so that I can take
my business elsewhere. I'm quite willing to pay more somewhere else than deal
with your poor customer service."

Bottom line I believe this is perspective, and if people's perspective can't be met, then a refund is due. Which I have provided in the very beginning of this incident. I stand behind my customer service, and i always will. I have plenty of customers who are very happy for what i have done for them, because they are willing to work things out with me, and let me know their situation. If your saying you situation is none of my business then I provide people hassle free refund.

Yeah, it's from you.

You can contact me for replacement parts if u like.

Yeah, I care less about the box (it's not in terrible condition) than I do about the chipped plastic.

Did you get the chipped plastic one from me?

When can I expect to receive the full refund (including the pre-order fee)? I'd like to place an order elsewhere ASAP as well.

Yup, your PO fees will be return as well. As soon as I received the return package, as the condition I shipped to you.

There will be replacement box, but there are no ETA, as I can't read in to time, and I don't make the box. Manufacture make the boxes, and make the decision when they see fit its good time to release it to me.

Any how, for the sake of ending this argument I'm going to process you refund as well. Heck, I will provide you and akteon return shipping label. I will Email the return label and return instruction to you both. Please send out the return product ASAP once you received the return label.

Return label sent to your email. Please send out the return product ASAP.

Thanks!

Frankly, it's none of your business if someone plans to open a toy or not. People are paying $100+ for a new collectable toy, of course they don't want a damaged box regardless of what they plan to do with it.

Asking someone to pay shipping x2 on top of the original price to just get what they already pre-ordered is NOT good customer service. Telling someone after the fact that if they wanted an un-damaged box, they should have asked for one beforehand is NOT good customer service.

As usual, the only recourse we have as consumers is to vote with our wallets. So assuming Lunar does actually give me a refund (I fully expect them to pull a surprise restocking fee or something at this point) who else is selling this toy that I can support?

Because if you do plan to open the toy then the replacement box option makes more sense! If not then we work something out. Thats the work with me part, and thats the part at the end of the email "Feel free to maintain contact with me about this situation, and I will try to help you as much as I can."

PS i have yet to charge restocking fees to any one, so go for it Vote with your wallet and return it.

Try RK, and Chumingming. Maybe they are willing to provide you with free round trip international shipping because you have a dented box corner.

I will offer you both the same solution to your issues. as i stated. by the way Geodud sorry for not responding. I was setting up NJCC all weekend. I need break from all matter during weekend as well.

And same question I will ask as well

How badly damage is your box? Is the toy damaged? If the box is still factory seal then the toy itself should be fine. Do you intend to open the figure?

I had a similar problem. The USPS shipping box was in great shape but the toy's box was pretty damaged on one corner. I didn't even risk opening the box to checck for damage.

To top it off, I contact Lunar Toy Store and they start giving me the run around saying their exchange policy doesn't cover box "imperfections" and that if I cared about having an undamaged box I should have specifically asked for one

I offer you solutions, and you rejected. Add to it, you didn't answer me if your going to open the box or not. You just straight up claim i have back customer service.

Below is my initial email responds to your complain about the box condition you have posted.

Just got mine as well from robot Kingdom with 4 pack of TF cards and one hologram card. Very Nice indeed! The detail is exquisite!! However no Minmay figure??? Please pardon the crappy phone picture as it doesn't do the toy justice at all!!

Not sure why the photo uploaded tilted??

Just want to cleared a few thing about this Minmay myth. Minmay does not come with this figure. The photo is just to show off that people can swap Goodsmile's nendoroid Pete head with the Mini VF figure. I'm sorry if the photo confused people. for those who already have Minimay, enjoy this feature!

can't wait to get home! this is waiting for me there! woot

lol those who live in Jersey get it days earlier than those who live in Cali

Hi to all

Pre-order payment request have been out for couple of days now. If you did not receive it, check your email. If you know your pre-order it from me, just go ahead and complete your pre-order. The pre-order dead line is also coming soon. For all those who have yet to complete their pre-order please complete it soon before 11/8th. Once we pass Nov/8th, your pre-order is consider forfeited, and there will be no refund of your $5 deposit. Please do not wait on it!!!

Any one want to extend their Pre-order, please contact me!!

Thanks!

Paid! evilcat, can you please ship mine via matter transporter? I'd like it right now instead of waiting a few days.

Ah yes, the good old matter transporter!