I provide reasonable service to all, Long as people willing to work with me. I don't believe people should get damage toy, and that is why when people encounter defective product I provide replacement part, and if that don't work, I provide full exchange, or refund. From my first responds to any issues people might have, I stated "Feel free to maintain contact with me about this situation, and I will try to help you as much as I can." I ask those question regarding if the collector want to open the box is for collector to work with me. Because some collector keep it in box never open, and if i provide replacement box it would been pointless, and from that point we would of work something else out. Instead you reply with email stating i have bad customer service, and want a full refund, which i agree to refund and then you brought it to this form.
Here is your responds to my initial email attempt to help you.
"Just to be clear, you're saying that if I return the item since you shipped it
to me damaged that I would have to pay both return shipping to you, and the shipping back to me? I'm fully aware that most companies expect someone returning an item to pay return shipping, but frankly I'm quite disappointed that you expect me to additionally pay to have the item shipped back to me when YOU sent me a damaged item. These are collectible toys, part of collecting these items is the box. You seem to understand this because on your site you list the difference between a Mint Box, C9 and C8 boxes. Also your return/exchange policy mentions box "imperfections" which by your own definitions would be a C9 not a C8 or worse when there is major box damage. Take a look for yourself, I've uploaded some photos of the box damage.
In the photos you can see it's not a minor box imperfection as mentioned in
your return/exchange policy. Since there was no damage to the USPS shipping box, you can't blame them. Obviously you sent me a damaged item. At this point I don't even want an exchange, I want refund so that I can take my business elsewhere. I'm quite willing to pay more somewhere else than deal with your poor customer service."
Bottom line I believe this is perspective, and if people's perspective can't be met, then a refund is due. Which I have provided in the very beginning of this incident. I stand behind my customer service, and i always will. I have plenty of customers who are very happy for what i have done for them, because they are willing to work things out with me, and let me know their situation. If your saying you situation is none of my business then I provide people hassle free refund.