Methrash Posted June 25, 2019 Share Posted June 25, 2019 Hi, I've made a purchase on AnimeExport and they've charged it twice on my credit card. I've been trying to communicate for two weeks and had no answer, neither from website nor the mail. I've opened up a case on PayPal which is now in evaluation but I would like to talk directly to AnimeExport, does anyone know where can I find a contact number/email? Thanks guys! Quote Link to comment Share on other sites More sharing options...
MILKAUTICO Posted June 25, 2019 Share Posted June 25, 2019 This is the only mail I have, info@anime-export.com, You should make the payment only to Paypal but also to the card for duplication of payment. I hope it serves you Quote Link to comment Share on other sites More sharing options...
nightmareB4macross Posted June 26, 2019 Share Posted June 26, 2019 info@anime-export.com address it to Aiko Matsumoto. if they don’t respond, contact your credit card or PayPal. They should be able to help. i just had to do the same for an item they never fully addressed and I filed a claim. Long story short I was awarded my claim. good luck! Quote Link to comment Share on other sites More sharing options...
no3Ljm Posted June 26, 2019 Share Posted June 26, 2019 22 hours ago, Methrash said: Hi, I've made a purchase on AnimeExport and they've charged it twice on my credit card. I've been trying to communicate for two weeks and had no answer, neither from website nor the mail. I've opened up a case on PayPal which is now in evaluation but I would like to talk directly to AnimeExport, does anyone know where can I find a contact number/email? Thanks guys! No offense meant. But this kind of questions belongs to the Sell Trade Buy Section and not the Toys Section. http://www.macrossworld.com/mwf/forum/13-where-to-buy-macross-auctions-amp-dealers-specials/ To answer your query. Quote From Anime-Export FAQ page: http://www.anime-export.com/page/faq#qq8 Q. Can I call for customer support? A. Sorry we do not offer phone support, as we are offering products below retail price we are using an automated system that will allow us to keep costs down and pass the savings to you! Quote Link to comment Share on other sites More sharing options...
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