I did some research on the shipping, and EMS provide a tracking number for the customer, same for Air parcel.
But SAL does not comes with the tracking number for us to track but according to my local office and japan post, they have ways to track it as well.
Thus that is why i wan HLJ to start asking about the parcel.
There is no way i could get in the contact with japan post and blame them since they do not provide email address for me to enquire on.
The reason i am unhappy with the HLJ customer service is that they give u such standard SOP answers, and it does not answer my questions when i need clarifications. imagine you're asking a question on XXX, and they give you an answer to question YYY.
Until today when i received the email replies then i am satisified with the explaination and clarification ( This time round they did a better job in explaining as it is not the usual SOP answers) But i am still waiting for the parcel still.