geodude

That's actually not so bad. Mine was worse. When you have to apply pressure to get the slipcase off and have trouble putting it back on, it stops being a "slip" case and you know the damage is kinda extensive.

My apologies, guys. Didn't mean to harp on the subject (I'll take it offline from this point forward). It's just frustrating that what should've been a joyful anticipation of finally obtaining an item we're passionate about turns into a sour experience.

My only question to evilcat005 is this: Why would you send out damaged items, knowing full well the damage originated on your end? And to do it especially to those who pre-ordered (those who forked over cash months before in good faith) is the double whammy here. It just makes no sense. They should have top priority, period. Any damaged items should have been set aside for sale at a discounted price or to offer to late-comers when they know full well the items are part of your last batch and mint condition shouldn't be expected (beggars can't be choosers and all that). If you had just followed this simple process (which all other sellers I know do), there would have been NOTHING to resolve. Instead, you choose to willingly do your customers a disservice with something akin to a bait-and-switch. And to the collecting community, that's a big no-no. Your only concern seems to be if the toy is intact/undamaged then everything is good. Your assumption/expectation that people are just going to shrug off damaged boxes might work for some but not all. You're in the collectible business; you must be aware that box condition is a major factor. I await you answer. Your response to my question should inform everyone of your business practice.

I have no doubt about this. It is UNTHINKABLE for collectible sellers to not know about this. It just all screams a tad shady to me. I was honestly thinking of letting it slide if he had at least replied to my inquiry graciously and offered a partial refund or some extension of goodwill (e.g. waiving pre-order fees for future purchases, etc). But the fact that I got no response for 2 days and after reading the discourse you had with him just rubbed me the wrong way. I mean, I thought mine was an isolated case (once is an accident and all that). Then I saw xrentonx's post (twice is a coincidence) and yet I still kept quiet, hoping to resolve this in private if possible. It wasn't until I saw your post that I knew I had to say something, if not just as a warning for anybody else in the same boat. Yeah, this feels all "stop-gap" to me. I thought what I proposed was fairly reasonable. If you received a damaged box, you ought to receive a discount/partial refund for it if you're amenable to that option. Every other retailer I know follows what MacrossJunkie has outlined, especially on the point of treating those who went to the trouble of pre-ordering from you. That was indeed a tad snarky. I wouldn't go so far as to call what transpired as downright unscrupulous (your mileage may vary) but it's definitely unprofessional. To be fair, it's my first time dealing with Lunar/evilcat005 so I can't comment on what his MO is (if he turns around and resells our returned items as new then that's just evil). Me too. Very unfortunate situation all around. It's negative incidents like this that sucks the life out of collecting for me. And even when I do finally get this item from somewhere else, whenever I look at the toy it will always be somehow marred by this experience. And I was so looking forward to getting it. *sigh*

When can I expect to receive the full refund (including the pre-order fee)? I'd like to place an order elsewhere ASAP as well.

I will give you the benefit of the doubt about your intent to reply. But here is my response: [How badly damage is your box? Is the toy damaged? If the box is still factory seal then the toy itself should be fine.] Just for the sake of argument, the box is damaged on two separate edges, with one corner crushed. I do not know if the toy is damaged because I HAVEN'T OPENED IT YET. [Do you intend to open the figure?] I don't think you have any right to ask that question. Whether I want to open it or not is my discretion. I might or I might not. The point is that these are collectible toys. With that classification comes availability and CONDITION. Damaged boxes lower the overall collectible value of an item. I'm sure in your line of business that you understand this. [What we can do for you are 2 options. You can do an exchange with us, and we can try to ship you a new unit, but you will need to pay for the round trip shipping expense.] I have so many issues with this recourse. I should not have to pay additional shipping for something I already paid good money for (and expect to receive undamaged) in the first place. [You can keep the current units, and down the line we can ship you a replacement box for your unit if you still care and want it in the future.] And what guarantee do we get that we would actually receive this replacement "in the future"? If a business can, in all good conscience, ship knowingly damaged items to paying customers, can you actually expect those same customers to trust said business to do the right thing? For all we know, we'd be asked to pay shipping the replacement to us, and we'd have the same issue as your option #1 above. I have another option/suggestion for you, if akteon (or anybody else who received a damaged item for that matter) is amenable: 1) You put in writing that you will send out replacement boxes, with a specific ETA date, at YOUR expense, and 2) As an act of good faith, you provide us a partial refund immediately for our inconvenience (and in case #1 for some reason is not fulfilled) Please feel free to share your thoughts.

I have the same issue as xrentonx and akteon. USPS box undamaged but toy box is damaged in multiple places. I also refrained from opening it before I was able to get a hold of Lunar Toy Store but here's the kicker: I sent an email Friday and they didn't even extend me the courtesy of a response. This is totally unacceptable. These are NEW/MIB toys we paid for and we expect that to be the condition they would arrive in. I am still waiting for a response as of this writing. I didn't want to publicly call him out before and wished to settle this privately but this is ridiculous. If anybody has a direct line to him, please let him know he has some issue he needs to resolve. If I don't hear from him tomorrow, I am taking this up with my credit card company. Unfortunately, from his response to akteon, I don't think he has any intention of rectifying this so I'm expecting the worst. He doesn't seem to care about customer service and I will definitely take my business elsewhere in the future.

Thanks for all your efforts, Ali! It is deeply appreciated. You truly are deserving of your honorific.

Thanks in advance, Ali!

Now that's what I call hi-res! Thanks again Zinjo!

Hazama, you rock man! I really appreciate it. If anyone has a higher res one or a scan from the book without all the text, that would be cool too but I can definitely work with this one. Thanks again! Ali, I'm not disputing that you can find this pic in the Memories book since I don't own it; I was only pointing out that it's not included in the Illustrations book (which I do own) so I apologize for the confusion.

Ummm, yeah, thanks for the information guys. I don't currently have the book so I can't scan it myself. I was hoping someone out there has the DVD and has a scan available. But thanks for the help, Ali and Mephisto. Btw, I do have the Mikimoto Illustrations book but that particular pic isn't in there. Believe me, I've already scanned all those for wallpapers.

Does anyone have a hi-res scan of the DYRL Perfect Edition DVD cover? I want to make that Mikimoto illustration my wallpaper but I can't find it anywhere (the scans in the DVD section of MW is missing the spine area so I can't photoshop the 2 pics without it looking funky). Thanks in advance!